Open to opportunities

Nicollette Johnson

@nicollettejohnson

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Detail-oriented Account Receivable Analyst with strong communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my analytical skills.

I am a detail-oriented Account Receivable Analyst with a proven track record of optimizing processes and enhancing team performance. My experience at MRI Software LLC has equipped me with exceptional project management skills, allowing me to effectively handle multiple tasks in fast-paced environments. I take pride in my proactive approach to identifying and addressing issues, which has led to significant improvements in billing processes and timely collections.

Throughout my career, I have developed strong relationships with internal and external clients, ensuring clear communication and swift resolution of disputes. My analytical skills have enabled me to identify trends in aging reports, reducing collection times and enhancing overall efficiency. I am passionate about fostering a collaborative work environment and continuously seek opportunities to implement best practices within my team.

Experience

Work history, roles, and key accomplishments

Current

Account Receivable Analyst

Current

MRI Software LLC

Sep 2022 - Present (2 years 8 months)

As an Account Receivable Analyst, I identified and executed opportunities to enhance billing processes, mitigated disputes by liaising with clients, and ensured timely collections. I also provided training to new staff and analyzed aging reports to improve collection efficiency.

Accounts Receivable Billing Dispute Resolution Data Analysis Training Process Optimization Problem Solving

Administrator

RMA-RAND MUTUAL ADMIN SERVICES

Sep 2022 - Sep 2022 (0 months)

Responsible for supporting the sales team, administering policies, and assisting with claims. Managed customer queries and followed up on outstanding documentation to ensure timely collections.

Policy Management Customer Service Collections Communication Documentation Management Revenue Collection Administrative Support

Administrator

TNW Investments

Dec 2019 - Jan 2020 (1 month)

Handled general administrative duties including processing refunds, resolving client inconsistencies, and collecting overdue payments while maintaining trustful relationships with clients.

Account Management Communication Problem Solving Data Entry Relationship Management

Enquiries Consultant

Nedbank

Jun 2017 - Dec 2019 (2 years 6 months)

Performed teller transactions, processed deposits and withdrawals, and managed cash for tellers while ensuring compliance with cash limits.

Cash Management Customer Service Compliance Banking Operations Communication Problem Solving

Sales Consultant

Nedbank

Jun 2017 - Dec 2019 (2 years 6 months)

Provided financial advice on deposits and insurance products, managed account openings and closures, and assisted clients with funding and debt management.

Financial Advice Account Management Customer Service Debt Management Sales Financial Products Communication Relationship Building

Foreign Teller

Nedbank

Sep 2013 - Dec 2014 (1 year 3 months)

Handled foreign exchange requests, resolved client queries, and met foreign exchange targets while liaising with the global division.

Foreign Exchange Communication Banking Operations Problem Solving Customer Service Relationship Management Compliance

Branch Admin Clerk

FNB BANK

Aug 2007 - Sep 2009 (2 years 1 month)

Processed client transactions, managed customer service inquiries, and ensured daily balancing of bank records while maintaining compliance with internal policies.

Customer Service Compliance Administrative Support Communication Problem Solving Team Coordination