Nthabiseng Phooko

Managed quality assurance processes for Enterprise Business Banking, focusing on compliance and operational efficiency. Oversaw various projects, including stock remediation and two-factor authentication implementation, while ensuring cost management and documentation standards were met.

Managed various projects including stock remediation and two-factor authentication implementation. Ensured compliance with operational procedures and documentation management, while identifying cost-saving measures. Conducted quality assurance checks and provided support for onboarding processes.

Performed onboarding and quality assurance for existing customers in the Enterprise Business Banking sector, ensuring compliance with KYC and KAMLS remediation requirements. Conducted root cause analysis for non-compliance and facilitated knowledge transfer.

Performed onboarding of existing customers ensuring compliance with KYC and KAMLS remediation requirements. Conducted root cause analysis on non-compliance and supported frontline teams with gap analysis.

Managed remediation of enterprise clients, ensuring prompt responses to client queries and maintaining strong relationships. Conducted comprehensive oversight and resolution of issues.

Managed remediation processes for enterprise clients, ensuring prompt responses to client queries and maintaining strong relationships. Conducted comprehensive oversight of compliance checks and updated systems accordingly.

Conducted quality assurance checks on credit card applications and ensured compliance with FICA regulations. Collaborated with branch staff to support quality checking of accounts.

Oversaw credit card application processes, ensuring quality checks and compliance with financial regulations. Collaborated with branch staff to maintain accurate financial records and provided customer support for inquiries.

Currently enrolled in an online short course for Data Analytics, focusing on data analysis skills and techniques.

Completed Public Relations (N4) Certificate with subjects in Office Practice, Communications, Information Processing, and Computer Practice.

Completed Matric with subjects including English 2nd Language, Sesotho 1st Language, Travel and Tourism, Business Economics, Economics, and Mercantile Law.