Open to opportunities

winifred bebe

@winifredbebe

Client Service Executive with 4+ years delivering first-contact resolution, relationship management, and exceptional customer care.

Ghana

Message

What I'm looking for

I’m looking for a client-service role where I can own first-contact resolution, strengthen client relationships, and deliver exceptional customer care. I want to use Salesforce/Zendesk and structured workflows to improve quality, speed, and customer satisfaction.

I’m a client-focused Client Service Executive and first point of contact for high-volume client interactions across phone, email, and live chat. At iSON Xperiences (MTN Ghana), I handle 100+ daily inquiries while maintaining a 98% quality score, achieving a 20% client satisfaction uplift within 6 months, and earning the Best Performing Agent – Quality Award.

I strengthen loyalty through accurate product and service advisory—resolving 95%+ complex inquiries independently and keeping escalations low. I also bring experience from client-facing finance and research support, including managing 200+ client families with 100% record accuracy and coordinating stakeholder communications to ensure timely resolution and workshop delivery with zero delays.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

iSON Xperiences

Sep 2024 - Present (1 year 10 months)

Serves as the first point of contact for 100+ daily client interactions via phone, email, and live chat, resolving inquiries, requests, and complaints while maintaining a 98% quality score. Drives client satisfaction through relationship management, independent resolution of complex inquiries, and resolution scripts that reduce average handle time by 15%.

Client Relations Relationship Management First Contact Resolutions Complaint Handling De escalation Product & Service Advisory Phone Support Email Support Live Chat Salesforce Zendesk

Accounts Officer (Client-Facing)

Smart International School

Sep 2022 - Aug 2024 (1 year 11 months)

Manages client relationships with 200+ school families by proactively resolving financial inquiries and reducing complaint escalations. Acts as the primary client-facing finance contact, providing accurate fee, payment schedule, and account status information while maintaining 100% data accuracy.

Client Relationship Management Client Facing Finance Fees

Administrative & Research Assistant

Institute for Environment & Sanitation Studies (IESS)

Oct 2021 - Aug 2022 (10 months)

Coordinated stakeholder communications for 10+ researchers as the first point of contact for internal and external scheduling and operational inquiries. Supported the delivery of 2 annual workshops with zero delays through organised records, correspondence management, and cross-team coordination.

Stakeholder Engagement Scheduling coordination Operational Inquiry Resolution Research Support Workshop Coordination Administrative Support