Open to opportunities

Roelien Lewis

@roelienlewis

Dependable hospitality and administration professional with 8+ years delivering excellent customer service and operational support.

South Africa

Message

What I'm looking for

I am looking for a full-time role where I can apply administration and customer service skills, support a team, and grow within a dynamic company.

I am a motivated, dependable professional with over eight years of experience in hospitality, customer service, and administrative support. I consistently deliver exceptional service, manage operations, and support executives and front-line teams with attention to detail.

My background includes roles as an Executive Personal Assistant, manager, front-desk administrator, cashier, and waitress where I handled scheduling, POS transactions, client records, inventory control, and vendor/client liaison. I am proficient in Microsoft Word and Excel and experienced with POS systems.

I bring strong communication, organizational skills, and a service-oriented mindset, and I seek opportunities to contribute to team success while growing within a dynamic company.

Experience

Work history, roles, and key accomplishments

Current

Executive Personal Assistant

Current

Mzansi Events Promotions

Mar 2025 - Present (10 months)

Manage scheduling, correspondence, travel arrangements, and event coordination for executives while handling confidential documents and liaising with clients and vendors to ensure seamless operations.

Calendar Management Event Coordination Vendor Management Administrative Support

Waitress / Cashier

Smitswinkel

May 2023 - Mar 2025 (1 year 10 months)

Delivered efficient, courteous service in a busy dining environment, handled cash and card transactions using POS systems, and maintained cleanliness to ensure guest satisfaction.

Customer Service Cash Handling Food Safety Conflict Resolution Time Management

Admin & Client Support

Empire One Fitness Centre

Mar 2021 - Feb 2023 (1 year 11 months)

Managed front desk operations, client check-ins, appointment bookings, and maintained client records while supporting marketing initiatives and daily business functions.

Front Desk Operations Client Onboarding Microsoft Word Microsoft Excel Record keeping Customer Support

Manager

Liquid Lounge

Jun 2018 - Mar 2020 (1 year 9 months)

Oversaw staff, daily operations, and inventory control while ensuring exceptional customer service and resolving guest concerns; business closed due to COVID-19.