Open to opportunities

Thobile Rose Nzama

@thobilerosenzama

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Organized administrative professional with 6+ years in hospitality and office operations.

South Africa

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What I'm looking for

I seek an administrative or event-related role in a collaborative environment where I can manage operations, improve processes, lead teams, and support excellent client experiences.

I am an organized and adaptable administrative professional with over six years of experience across hospitality and corporate environments, delivering efficient office administration, customer service, and team supervision. I consistently manage schedules, coordinate events, and handle client communications while maintaining operational standards.

In my current role as a Guest & Event Supervisor I manage daily B&B operations, oversee event execution, conduct stock-taking, prepare reports, and train staff to uphold service excellence. I am proficient with Microsoft Excel, Word, Google Workspace, Canva, and stock control systems, and I apply these tools to improve reporting, scheduling, invoicing, and inventory accuracy.

I am recognized for strong multitasking, attention to detail, and a proactive approach to problem-solving, and I bring hands-on experience from roles including Office Assistant, Student Supervisor, and hospitality positions that required reliable customer service and seamless event support.

Experience

Work history, roles, and key accomplishments

Current

Guest & Event Supervisor

Current

Harrington House

Jan 2024 - Present (1 year 9 months)

Manage daily B&B operations and oversee event execution from planning to delivery, improving operational efficiency through inventory control and staff training. Handle bookings and client correspondence while producing reports and schedules using Excel and Word.

Event Coordination Microsoft Excel Inventory Management Staff Supervision Reporting Email Communication

Waitress

Pepere Café

Jan 2023 - Jan 2024 (1 year)

Delivered high-quality customer service in a fast-paced cafe environment, balancing multiple responsibilities and coordinating with team members to maintain efficient service flow.

Customer Service Team Coordination Time Management Multitasking Communication

Student Supervisor & House Assistant

Roskye Boarding House

Jan 2019 - Jan 2023 (4 years)

Supervised student schedules, welfare and academic support while maintaining attendance records and parent communication; managed household operations including meals and laundry to ensure smooth residential functioning.

Student supervision Record keeping Scheduling Welfare Monitoring Household Management Reporting

Office Assistant

AMC Cookware

Jan 2019 - Jan 2021 (2 years)

Provided administrative support including customer service, email and document management, and stock-taking to maintain accurate records and support office organisation and reporting.

Administrative Support Customer Service Inventory Control Data Entry Reporting

Hospitality Assistant

CHC Catering

Jan 2016 - Jan 2018 (2 years)

Assisted with guest service, event setup and venue preparation on a part-time basis, supporting seamless event delivery through multitasking across service, setup, and cleanup.

event support Guest Service Food Service Assistance Multitasking Time Management