Kudzie Gumbat

Maintain and update company documentation and internal processes, manage calendar events and reporting for senior management, and act as liaison between partners, clients, and internal teams to improve operational efficiency.

Assisted with itinerary planning, booking, customer follow-up and meeting scheduling, and reviewed and edited travel plans to meet client needs while maintaining high communication standards.

Prepared full menu services from breakfast to dinner, supported F&B management, inventory control, and staff training in kitchen duties, improving service consistency and kitchen productivity.

Managed staff, stock, customer deliveries, cash flow and basic bookkeeping, and oversaw daily operations and inventory to maintain service reliability across both businesses.

Handled customer queries via phone, email, and live chat, assisted with account support, returns and cancellations, and collaborated with team members to resolve escalated issues and improve guest satisfaction.

Completed O & A Level secondary education at Chegutu High School.

Completed an online Diploma program focused on tourism and hospitality.