Looking for a job

Willian Andrade

@willianandrade

Message

I resolve N1 IT support incidents across remote, on-site, and international environments.

Brazil

Message

What I'm looking for

I'm seeking a remote IT Support Specialist, Technical Support Specialist, Help Desk Analyst, or IT Infrastructure role within an international team, where I can provide practical technical support and collaborate in English.

I provide N1 IT support across school, administrative, corporate, and healthcare environments. At Via Certa / Carvalho RH and Seconci - AME, I troubleshoot hardware, software, Windows, connectivity, printers, peripherals, and basic network issues while restoring users' operations.

At Wipro, I documented and tracked support tickets, collaborated through Microsoft Teams, and joined troubleshooting calls with colleagues in India using English. I'm seeking a remote IT support role on an international team where I can apply practical troubleshooting and user-focused service.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Seconci - AME

May 2026 - Present (4 months)

Provide on-site technical support to users in corporate and healthcare environments. Troubleshoot hardware, software, network, printer, and peripheral-related issues.

hardware troubleshooting Software Troubleshooting Networking Printers Peripherals Field Services Incident resolution User Support

Current

IT Support Technician

Current

Via Certa / Carvalho RH

May 2025 - Present (1 year 4 months)

Provide day-to-day IT support and infrastructure services for school and administrative environments. Troubleshoot hardware, software, connectivity, printer, and peripheral-related issues.

hardware troubleshooting Software Troubleshooting Windows Printers Peripherals Networking IP Addresses DHCP Cabling Incident Management User Support

IT Infrastructure / Help Desk Intern

Wipro

Feb 2025 - Dec 2025 (10 months)

Provided N1 technical support to users in both remote and on-site environments. Troubleshot hardware, software, Windows, peripheral, and connectivity-related issues.