Open to opportunities

thiago soares

@thiagosoares

Message

IT Support & Infrastructure Specialist skilled in M365, Azure, Intune, VMware.

Brazil

Message

What I'm looking for

I seek hybrid or remote roles focused on infrastructure, cloud and endpoint management where I can improve systems reliability, automate tasks, mentor teams, and grow into broader cloud or architecture responsibilities.

I am an IT Support and Infrastructure Specialist with hands-on experience across Microsoft 365, Intune, Active Directory, VMware, and cloud platforms (Azure, AWS). I have a proven track record of troubleshooting complex hardware, software, and network issues, improving incident resolution speed, and standardizing IT support procedures to increase SLA compliance and user satisfaction.

I combine endpoint management, virtualization, and automation using PowerShell with strong communication and documentation skills to deliver reliable enterprise IT services. I am open to international relocation and hybrid or remote roles, and I bring a results-driven approach focused on security, performance, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Network Support Engineer

Current

Tech Domain

May 2025 - Present (5 months)

Monitored and maintained corporate networks, configured switches, routers and firewalls, and delivered Tier 2/3 support that improved network security and fault detection.

Routing Switching VPN Firewalls Network Security Documentation

Current

IT Support Analyst

Current

Horizzon Technology

May 2023 - Present (2 years 5 months)

Provided enterprise IT support across Windows, Linux, and macOS, implemented security best practices and standardized support procedures to improve SLA compliance and user satisfaction.

Intune VMWare Active Directory ServiceNow Zendesk PowerShell Endpoint management

Junior IT Support Analyst

EQS Engenharia

Jul 2022 - Apr 2023 (9 months)

Operated and maintained telecom equipment (Cisco, NEC, Padtec, Ceragon) and performed offshore field maintenance and IT infrastructure operations to ensure service availability.

Telecom Networking Troubleshooting Documentation

Technical Support Technician

Linko Group

Apr 2022 - Jun 2022 (2 months)

Installed and maintained fiber optic networks, CCTV and IPTV systems, improving network reliability and service delivery for FTTH/FTTA deployments.

Installation Maintenance Troubleshooting

Telecommunications Support

Hexagon

Nov 2021 - Feb 2022 (3 months)

Supervised Ericsson equipment installations and field teams, verified network parameters and resolved alarms to maintain network quality and compliance.

Ericsson Field Supervision Network Verification Alarm Resolution Quality Control Reporting

Education

Degrees, certifications, and relevant coursework

Centro Universitário IBMR

Higher Technology, Analysis of Computer Systems

2022 - 2024

Grade: 9.3

Pursued a Higher Technology course in Analysis of Computer Systems, focusing on systems analysis and IT infrastructure concepts; achieved a GPA of 9.3.