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@thiagosoares
IT Support & Infrastructure Specialist skilled in M365, Azure, Intune, VMware.
BrazilI am an IT Support and Infrastructure Specialist with hands-on experience across Microsoft 365, Intune, Active Directory, VMware, and cloud platforms (Azure, AWS). I have a proven track record of troubleshooting complex hardware, software, and network issues, improving incident resolution speed, and standardizing IT support procedures to increase SLA compliance and user satisfaction.
I combine endpoint management, virtualization, and automation using PowerShell with strong communication and documentation skills to deliver reliable enterprise IT services. I am open to international relocation and hybrid or remote roles, and I bring a results-driven approach focused on security, performance, and operational efficiency.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Tech Domain
May 2025 - Present (6 months)
Monitored and maintained corporate networks, configured switches, routers and firewalls, and delivered Tier 2/3 support that improved network security and fault detection.
Horizzon Technology
May 2023 - Present (2 years 6 months)
Provided enterprise IT support across Windows, Linux, and macOS, implemented security best practices and standardized support procedures to improve SLA compliance and user satisfaction.
EQS Engenharia
Jul 2022 - Apr 2023 (9 months)
Operated and maintained telecom equipment (Cisco, NEC, Padtec, Ceragon) and performed offshore field maintenance and IT infrastructure operations to ensure service availability.
Linko Group
Apr 2022 - Jun 2022 (2 months)
Installed and maintained fiber optic networks, CCTV and IPTV systems, improving network reliability and service delivery for FTTH/FTTA deployments.
Hexagon
Nov 2021 - Feb 2022 (3 months)
Supervised Ericsson equipment installations and field teams, verified network parameters and resolved alarms to maintain network quality and compliance.
Degrees, certifications, and relevant coursework
Higher Technology, Analysis of Computer Systems
2022 - 2024
Grade: 9.3
Pursued a Higher Technology course in Analysis of Computer Systems, focusing on systems analysis and IT infrastructure concepts; achieved a GPA of 9.3.
Certificate, Cybersecurity Fundamentals
2023 - 2023
Grade: 10
Completed a Cybersecurity Fundamentals program through IBM SkillsBuild with a top score.
Technical, Technology, Electrical and Electronic Engineering
2013 - 2014
Grade: 10
Completed a Technical program in Technology in Electrical and Electronic Engineering with a perfect score.
Software and tools used professionally
BrazilYou can contact thiago and 90k+ other talented remote workers on Himalayas.
Message thiago
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