Looking for a job

Lucas Farias

@lucasfarias

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I resolve IT support incidents, maintain equipment, and support business users across multiple companies.

Brazil

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What I'm looking for

I'm looking to expand my IT support work in corporate and international environments, resolving technical incidents, supporting business users, and continuing to develop with AWS, Jira, macOS, and Software Engineering.

At CEI Tecnologia, I provide technical support and Help Desk services through VHSYS for business clients and users. I diagnose and resolve hardware and software incidents, configure equipment, and follow requests through resolution.

Previously at Renault do Brasil, I maintained quality indicators, built Looker Studio dashboards, created heat maps, and supported logistics and inspection processes. I also monitored nonconformities and reported results to operational teams.

I'm studying Software Engineering and have prior experience at VHSYS building KPI dashboards, automated spreadsheets, and reports while supporting clients with service and billing questions. I'm expanding my knowledge through AWS, Jira, and macOS courses.

Experience

Work history, roles, and key accomplishments

Current

IT Support | Help Desk | Hardware & Software Troubleshooting

Current

CEI Tecnologia

Provides technical support and help desk services to corporate clients via VHSYS, troubleshooting hardware and software issues, and performing maintenance and configuration of equipment.