Cláudio do Rosário Costa
@cludiodorosriocosta
IT support technician at Contrex Engenharia e Serviços, resolving Windows and network incidents and helping plan remote access for about 200 workstations.
BrazilWhat I'm looking for
At Contrex Engenharia e Serviços, I provide first-level support to users in person and remotely, resolving incidents involving hardware, software, Windows 10/11, printers, and network connectivity.
I manage support tickets in GLPI, including recording, tracking, and escalating incidents. I also support Windows domain administration and apply GPO policies to standardize workstations.
I participated in planning a centralized remote-access solution for about 200 domain workstations, including access from inside and outside the VPN. I completed a degree in Systems Analysis and Development at Universidade Vila Velha (UVV), and I'm interested in growing in infrastructure, cloud computing, and cybersecurity.
Experience
Work history, roles, and key accomplishments
Técnico de Informática
Contrex Engenharia e Serviços
Jul 2026 - Present (4 months)
Provided first-level technical support to users, both on-site and remotely, resolving hardware, software, and network issues. Managed tickets in GLPI and supported Windows domain administration and GPO policies.
Education
Degrees, certifications, and relevant coursework
Universidade Vila Velha (UVV)
Tecnólogo, Análise e Desenvolvimento de Sistemas
Completed a Technologist degree in Systems Analysis and Development in July 2026.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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