Open to opportunities

William Kamb

@williamkamb

Senior technical support professional skilled in desktop repair, networking troubleshooting, and maintaining secure IT environments.

United States

Message

What I'm looking for

I’m looking for a responsible IT Department technician role where I can apply my computer repair strengths, handle support with strong teamwork, and troubleshoot issues through clear communication, root-cause thinking, and dependable service.

I’m a senior technical support professional focused on hands-on IT troubleshooting, installation, and maintenance. I’ve installed, configured, and supported desktops, laptops, mobile devices, and peripherals like printers and scanners, while creating and managing user profiles, passwords, and access permissions in Active Directory.

I strengthen reliability through deployment, update, and troubleshooting of software and security patches, plus Wi‑Fi, VPN, and local network connectivity resolution. I also support broader site maintenance by participating in planning and meetings for infrastructure inventory, risk assessment, and disaster recovery activities.

Earlier in my career, I served as a Samsung Technical Support Supervisor, where I escalated complex issues, coached agents, and improved outcomes through training, reporting, and feedback on product failures.

Experience

Work history, roles, and key accomplishments

Sr. Technical Support

Concentrix

Nov 2014 - Dec 2023 (9 years 1 month)

Installed, configured, and maintained desktops, laptops, mobile devices, and peripherals (including printers and scanners). Managed Active Directory user access, deployed security/software patches, and troubleshot Wi-Fi, VPN, and local network connectivity.

Active Directory GPO SCCM Security Software Patches Root Cause Analysis

Samsung Technical Support Supervisor

Alorica

May 2011 - Nov 2014 (3 years 6 months)

Provided escalated technical support for laptops, printers, and tablets, handling return/exchange and product liability claim processes. Educated and coached agents, and created reports based on product failures to improve support outcomes.

Printer Setup & Repair Root Cause Analysis Network Troubleshooting Critical Thinking