Open to opportunities

William Kamb

@williamkamb

Senior technical support professional skilled in desktop repair, networking troubleshooting, and maintaining secure IT environments.

United States

Message

What I'm looking for

I’m looking for a responsible IT Department technician role where I can apply my computer repair strengths, handle support with strong teamwork, and troubleshoot issues through clear communication, root-cause thinking, and dependable service.

I’m a senior technical support professional focused on hands-on IT troubleshooting, installation, and maintenance. I’ve installed, configured, and supported desktops, laptops, mobile devices, and peripherals like printers and scanners, while creating and managing user profiles, passwords, and access permissions in Active Directory.

I strengthen reliability through deployment, update, and troubleshooting of software and security patches, plus Wi‑Fi, VPN, and local network connectivity resolution. I also support broader site maintenance by participating in planning and meetings for infrastructure inventory, risk assessment, and disaster recovery activities.

Earlier in my career, I served as a Samsung Technical Support Supervisor, where I escalated complex issues, coached agents, and improved outcomes through training, reporting, and feedback on product failures.

Experience

Work history, roles, and key accomplishments

Sr. Technical Support

Concentrix

Nov 2014 - Dec 2023 (9 years 1 month)

Installed, configured, and maintained desktops, laptops, mobile devices, and peripherals (including printers and scanners). Managed Active Directory user access, deployed security/software patches, and troubleshot Wi-Fi, VPN, and local network connectivity.

Active Directory GPO SCCM Security Software Patches Root Cause Analysis

Samsung Technical Support Supervisor

Alorica

May 2011 - Nov 2014 (3 years 6 months)

Provided escalated technical support for laptops, printers, and tablets, handling return/exchange and product liability claim processes. Educated and coached agents, and created reports based on product failures to improve support outcomes.

Printer Setup and Repair Root Cause Analysis Network Troubleshooting Critical Thinking