Open to opportunities

William Cooksey

@williamcooksey

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Results-driven change agent with 10+ years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, offering opportunities for professional growth and impactful projects.

I am a results-driven change agent with over 10 years of experience leading enterprise and line-of-business transformation initiatives. My expertise lies in integrating people, processes, and technology across various domains, including technology infrastructure, compliance, home lending, and contact center technologies. I have a proven track record of driving efficiency and innovation through strategic planning and execution.

In my most recent role as a Business Relationship Manager at Wells Fargo, I led key initiatives that showcased technology changes and published comprehensive reviews for stakeholders. I have successfully managed workflows using Kanban methodologies, participated in daily stand-ups, and conducted retrospectives to enhance team performance. My experience also includes implementing security programs and supporting cloud initiatives, demonstrating my ability to adapt to evolving technological landscapes.

Throughout my career, I have held various roles that required strong project management skills, including Technical Project Manager and Business Systems Analyst. My educational background, including an MBA, combined with certifications in project management and cloud technologies, equips me with the knowledge and skills necessary to excel in dynamic environments. I am passionate about leveraging technology to drive business success and am eager to contribute to innovative projects.

Experience

Work history, roles, and key accomplishments

Business Relationship Manager

Wells Fargo

Nov 2017 - Nov 2024 (6 years 11 months)

Led key initiatives in the Chief Technology Office, moderating forums and publishing business reviews. Managed workflows using Kanban and conducted sprint retrospectives to improve team performance. Planned infrastructure initiatives and implemented security programs for corporate applications.

Kanban Agile Methodologies Cloud Computing Application Security Team Leadership Process Improvement Stakeholder Management Risk Assessment

Principal Management Consultant

NTT Data Consulting

Aug 2015 - Oct 2016 (1 year 2 months)

Supported Bank of America's Corporate Compliance by managing the transition to the eRIC application. Facilitated daily stand-ups, led release meetings, and conducted UAT for compliance applications, ensuring regulatory adherence across multiple countries.

Project Management Compliance User Acceptance Testing Agile Methodologies Risk Management Regulatory Reporting Documentation Change Management

Telephony Project Manager

Wells Fargo

Oct 2014 - Sep 2015 (11 months)

Directed a large-scale project migrating agents to a new telephony system. Managed project planning and execution, facilitated QA and UAT testing, and communicated project updates to stakeholders.

Project Management VoIP Quality Assurance User Acceptance Testing Change Management Waterfall SDLC Telephone System

Business Systems Analyst

Round Point Mortgage Company

May 2014 - Sep 2014 (4 months)

Implemented a centralized Mortgage Technology Team and facilitated the conversion of system administration for mortgage technology applications. Documented business processes and change management procedures.

Business Analysis Change Management Documentation Process Improvement Compliance System Administration Project Coordination User Support

Business Analyst

Ally Bank

May 2014 - May 2014 (0 months)

Supported the design and implementation of the Mortgage Origination line of business. Provided technical and process support across various functions and developed Business Continuity Plans.

Business Analysis Process Design Compliance Risk Management Project Management Technical Support Documentation Business Continuity

Director of Student Services Call Center

UNC Charlotte

Jun 2008 - Jun 2012 (4 years)

Implemented and managed call center operations for enrollment management processes. Collaborated with various departments to design and sustain contact center technologies.