Nelly Nnanna
@nellynnanna
Customer Success professional with 6+ years improving retention and first-contact resolution.
NigeriaWhat I'm looking for
I am a customer service and customer success professional with over six years supporting customers across fintech, telecom, remote, and service-driven environments. I consistently manage high-volume inbound and outbound interactions while maintaining accurate CRM records and strong first-contact resolution rates.
I have delivered technical and first-level support for payment gateways, POS merchants, and subscription services, coordinated escalations, and produced transaction and performance reports to inform business decisions. I have experience with client onboarding, retention strategies, and multi-channel support including phone, email, and chat.
Recognized for customer engagement excellence, I bring a results-oriented approach, cross-functional collaboration, and proficiency with CRM and reporting tools to improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Assurance Network
Jan 2025 - Present (1 year 1 month)
Handle 50+ daily customer inquiries via phone, email, and chat, maintain 100% accurate CRM records for 150+ interactions daily, and achieve a 90% first-contact resolution rate to improve retention.
Customer Service Executive
Community Trust Network
Jan 2024 - Dec 2024 (11 months)
Provided end-to-end support to applicants and parents through application and enrollment processes, handling documentation, visa assistance, interview prep, and status communications to resolve concerns promptly.
IGCustomer Success Executive
Interswitch Group
Aug 2017 - Dec 2023 (6 years 4 months)
Delivered first-level customer and technical support for fintech products, managed high-volume inbound calls and CRM cases, and produced transaction and performance reports to inform business decisions.
Customer Service Representative
Multichoice
Jan 2016 - Aug 2017 (1 year 7 months)
Supported customers with decoder activation, subscriptions, troubleshooting, and coordinated field engineers for installations and repairs to ensure service continuity.
Manager
Jachin Ventures
Mar 2015 - Dec 2015 (9 months)
Managed customer accounts, inventory, technicians, and daily service operations for a DSTV sub-dealer to maintain service levels and operational efficiency.
Sales Executive
Solvence Oil & Gas
Feb 2014 - Jan 2015 (11 months)
Built customer relationships and supported sales operations to expand market presence and drive revenue growth.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Port Harcourt
Bachelor of Science, Economics
2010 - 2015
Grade: Second Class Honors
Completed a Bachelor of Science in Economics with Second Class Honors, covering core economic theory and quantitative methods.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Nelly?
You can contact Nelly and 90k+ other talented remote workers on Himalayas.
Message NellyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
