Open to opportunities

William Adu

@williamadu

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Dedicated Tech Consultant with extensive experience in Telecom and Fintech.

Ghana

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth in a dynamic environment.

I am a personable and dedicated Tech Consultant with extensive experience in the Telecom, Banking/Fintech, and SaaS industries. My solid team player attitude, combined with a proven skill in establishing rapport with clients, motivates me to maintain customer satisfaction and contribute to company success. I am articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Throughout my career, I have provided high-level technical support, monitored and analyzed system alerts, and contributed to internal process improvements. My experience includes roles as a Senior Consultant, Business Operations Analyst, and Technical Support Specialist, where I have successfully implemented backend monitoring solutions, optimized quoting processes, and maintained help documentation. I am committed to leveraging my skills in data analysis, technical troubleshooting, and software support to drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Consultant

Current

Moxie

Oct 2024 - Present (9 months)

Provided high-level technical support for Moxie's suite of products, assisting customers with troubleshooting, bug resolution, and product usage guidance. Monitored and analyzed logs and system alerts via Datadog to proactively identify and resolve potential system issues.

Technical Troubleshooting Log Analysis Datadog)SQL Queries

Senior Consultant – Service Delivery & Operations

Flytxt

Nov 2022 - Oct 2024 (1 year 11 months)

Served as the primary point of contact for clients regarding ongoing product operations and managed change implementations onsite, including deploying new patches and releases. Collected, analyzed, and reported on data for operational planning.

Change Management Product Operations Data Analysis

Business Operations Analyst

ESW Capital (Trilogy)

Apr 2021 - Nov 2022 (1 year 7 months)

Monitored, analyzed, and interpreted data trends from CRM, ERP, and database systems to generate actionable insights for management decision-making across various business subsidiaries. Implemented and maintained CEO Dashboards on Tableau and Amazon QuickSight for the Renewals Business Unit.

Data Analysis CRM ERP Tableau Amazon Quicksight Data Engineering Process Optimization

Technical Support Specialist

Cellulant Corp. (Ecobank Account)

Nov 2018 - Apr 2021 (2 years 5 months)

Provided onsite technical support for Ecobank Mobile and Rapid Transfer Applications used by customers across 33 African countries and the diaspora. Collaborated with the Technical Solutions Manager to plan and implement seamless customer migration for millions of mobile app users during Flexcube 12 migrations.

Technical Support Mobile Apps Customer Service

Business Intelligence Analyst

Vodafone

May 2018 - Oct 2018 (5 months)

Provided technical support for existing reports, dashboards, and other business intelligence tools. Analyzed business requirements and translated them into technical requirements for reporting, visualizations, data models, and databases.

Technical Support Business Intelligence Data Analysis Reporting Dashboards Data Modeling

Mobile Money Operations Engineer

Vodafone

Sep 2015 - Jun 2018 (2 years 9 months)

Provided backend support for the Mobile Money system, including SMSC, ETL server, and AML system. Responsible for incident resolution for customers and partners, and platform performance reporting.

Mobile Money Systems Backend Third Party Integrations

VAS Operations and Maintenance Engineer

Huawei Technologies

Aug 2014 - Aug 2015 (1 year)

Served as the Frontline Engineer for the MTN Color Ring Back Tone Project. Responsible for platform maintenance and customer incident resolution.

Telecommunications

Education

Degrees, certifications, and relevant coursework

Quantic School of Business And Technology

MBA, Business Administration And Technology

Currently pursuing a Master of Business Administration with a focus on Business Administration and Technology. This program is expected to be completed in March 2025.

University of Mines And Technology

Bachelor of Science, Computer Science And Engineering

Completed a Bachelor of Science in Computer Science and Engineering. The program provided a strong foundation in computer science principles and engineering applications.