Mantse Ayi

I am a results-driven IT professional with a solid background in Operations Assistance and Business Applications Analysis, bringing eight years of industry experience. Currently, I serve as a Business Applications Analyst at VisionFund Ghana, where I support critical projects like USSD Mobile Money and Last Mile Mobile Solutions. My role involves providing first-line help desk support, troubleshooting user issues, and gathering business application requirements through user interviews.

Throughout my career, I have demonstrated my commitment to delivering customized technology solutions that effectively address complex challenges for clients. My experience includes conducting software User Acceptance Testing and Quality Assurance, ensuring the performance and reliability of business applications, and training users on new software releases. I am dedicated to enforcing IT standards and assisting with database management and recovery, all while handling confidential information to ensure successful business operations closures.