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whittney lewisWL
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whittney lewis

@whittneylewis

Claims Adjuster at Mercury Insurance investigating claims and analyzing liability for vehicle-related losses.

United States
Message

At Mercury Insurance, I investigate and manage claims, review documentation for accuracy and potential fraud, and analyze liability and compensation. I also coordinate inspections, repairs, and third parties, and developed tracking spreadsheets to monitor open and closed claims.

Previously, as an Examiner at Conduent, I handled customer relations and insurance inquiries, reviewed policies, and prepared premium finance quotes and renewal quotes. At Bear Necessiteas and Coffee, LLC, I oversaw store logistics and used POS data to track sales trends and manage product placement.

Experience

Work history, roles, and key accomplishments

Mercury Insurance logoMI
Current

Claims Adjuster

Dec 2024 - Present (1 year 11 months)

Investigated and managed over 20 claims weekly, reviewing case documentation for accuracy and fraud detection.
Conducted thorough data analysis on each claim to determine liability and appropriate compensation.
Managed logistics of inspections, repairs, and third-party coordination for vehicle-related losses.
Developed tracking spreadsheets to improve oversight on open and closed claims.
Maintaine

Conduent logoCO

Applications Processor, Healthcare solutions

Nov 2023 - Dec 2024 (1 year 1 month)

Worked as Applications Processor, Healthcare solutions at Conduent.

Conduent logoCO

Examiner

Nov 2023 - Dec 2024 (1 year 1 month)

Handled all customer relations issues and followed company policy. Analyzed new or renewal policies against the binder and the expired policy. Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements, and sent renewal quotes to clients.
Maintained detailed call logs and reports to identify service gaps and recurring issues.
Improved pati

BL

Manager

Bear Necessiteas and Coffee, LLC

Feb 2019 - Jul 2022 (3 years 5 months)

Oversaw all store logistics including inventory procurement, vendor coordination, and supply tracking.
Managed POS system data to track sales trends, optimize product placement, and control waste.
Created internal scheduling and delivery workflows to maintain staffing balance and reduce overtime.
Designed and maintained digital presence (menu, website) using basic analytics to monitor engagement.

CVS Pharmacy logoCP

Supervisor

CVS Pharmacy

Jun 2018 - Feb 2020 (1 year 8 months)

Directed inventory management and weekly truck deliveries, ensuring on-time restocks and minimal shrinkage.
Coordinated team schedules based on forecasted labor demands and coverage gaps.
Analyzed cash flow data across multiple store locations to detect and prevent transaction discrepancies.
Interfaced with regional managers and vendors to streamline product flow and limit overstocking.
Developed

Education

Degrees, certifications, and relevant coursework

East Tennessee State University logoEU

East Tennessee State University

No Degree, ENGLISH LANGUAGE AND LITERATURE/LETTERS

Tech stack

Software and tools used professionally

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