Whitney Eason
@whitneyeason1
Customer service professional specializing in client relations, process improvement, and technical support.
United StatesWhat I'm looking for
A versatile customer service and technical support specialist with a proven track record in client strategy, workflow optimization, and business operations. My career reflects a strong adaptability, from successfully managing complex commercial contract analyses and technical support for Intuit QuickBooks to executing full-scale operations as an independent business owner. Equipped with strong problem-solving skills and an eye for detail, I thrive in remote-first environments where I can streamline digital processes and deliver seamless, accurate support.
Experience
Work history, roles, and key accomplishments
Enrollment Representative
Stride, Inc.
Apr 2024 - Aug 2025 (1 year 4 months)
Streamlined enrollment processes for 100+ students achieving 100% regulatory compliance and drove a 20% increase in accepted applications through relationship management and process improvements.
Technical Support Representative II
Concentrix
Oct 2023 - Apr 2024 (6 months)
Provided technical support for Intuit QuickBooks, resolving issues via remote tools and documenting solutions to the ticketing system, achieving a 95% customer satisfaction rate.
Owner & Operator
Whit’s Woodworks
Jan 2020 - Mar 2024 (4 years 2 months)
Designed and crafted custom furniture while managing all business operations including budgeting and client collaboration to deliver tailored projects with precise finishes.
Commercial Analyst
PPD
Aug 2018 - Jul 2020 (1 year 11 months)
Analyzed contract modifications for clinical trials, led client strategy calls to manage budgets and requirements, and collaborated cross-functionally to streamline workflows and meet tight deadlines.
Bookkeeper
Bruin & Associates
Jun 2017 - Jul 2018 (1 year 1 month)
Managed accounts payable and receivable, prepared monthly financial statements, and maintained accurate reconciliations to improve financial reporting and reduce risk.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Wilmington
Bachelor of Business Administration, Accounting
2013 - 2016
Completed a Bachelor of Business Administration in Accounting at the University of North Carolina at Wilmington from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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