Colette cupid

I am a results-driven technical support and customer service professional with extensive experience across support, sales support, and client-facing roles. I prioritize accuracy, timely resolution, and long-term client retention.

At HubSpot I maintained a 90% customer satisfaction score, kept escalations under 3.5%, and achieved average response times of 13 hours—beating SLA standards. I regularly identified upsell opportunities (averaging 3 SQLs per month), led the team's Out of Office reassignment project, and facilitated a DEI workshop to strengthen team collaboration.

Previously, I managed 100+ orders weekly and 25+ daily calls at Exertis, reduced outstanding invoices by 20%, and maintained shipment and invoicing accuracy in Microsoft Dynamics NAV with a 98% on-time delivery rate. My background also includes front-desk hospitality, insurance customer service, and design sales consulting, where I honed communication, bookkeeping, and problem-resolution skills.

I bring strong project coordination, process-improvement instincts, and a collaborative approach to cross-functional teams. I am committed to delivering excellent customer experiences while driving measurable business outcomes and continuous improvement.