Whitney Eason
@whitneyeason3
Customer Support Specialist with 5+ years improving satisfaction in high-volume environments through CRM troubleshooting and clear communication.
United StatesWhat I'm looking for
I’m a Customer Support Specialist with five plus years of experience in high-volume environments, where I’ve consistently improved customer satisfaction through calm, clear communication and practical troubleshooting. I’m known for resolving issues by identifying the root cause quickly, using CRM documentation to keep details accurate, and communicating next steps in a way customers can trust.
In my remote roles, I supported customers across time-sensitive queues and maintained strong performance by meeting SLAs and improving first-contact resolution. I’ve worked with Salesforce to document essential information, used targeted questioning to reduce repeat issues, and handled high volumes (20–30 applications daily) with 96% data accuracy. Alongside support work, I also bring analytical experience from reviewing clinical study budgets line-by-line, and I’ve managed multiple projects at once as a Furniture Designer/Owner—strengthening my organization, attention to detail, and client-focused execution.
Experience
Work history, roles, and key accomplishments
Enrollment Specialist
Stride, Inc.
Apr 2024 - Aug 2025 (1 year 4 months)
Assisted families with account access issues, document uploads, and application error troubleshooting in a remote enrollment environment. Processed 20–30 enrollment applications daily, maintained 96% data accuracy, and ensured compliant documentation submission within strict deadlines.
Furniture Designer/Owner
Whit's Woodworks
Jan 2020 - Apr 2025 (5 years 3 months)
Owned and managed a custom furniture business covering design, production, and client communication. Managed 3–5 projects at a time, maintained high satisfaction with craftsmanship that drove 25% of income from repeat customers, and lowered material waste by optimizing cutting patterns and using scrap wood.
Technical Support Rep II
Concentrix
Oct 2023 - Apr 2024 (6 months)
Provided inbound support to QuickBooks small business customers via phone, chat, and email. Improved first-contact resolution and met SLA targets while reducing average handle time by building a troubleshooting shortcut library and documenting cases in Salesforce.
Commercial Analyst
PPD
Aug 2018 - Jan 2020 (1 year 5 months)
Analyzed 30+ clinical study budgets per quarter, supporting 95% on-time client submissions. Conducted line-by-line financial reviews to catch inconsistencies and improved turnaround time on contract modifications by organizing supporting documentation and resolving missing cost details.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Wilmington
Bachelor of Business Administration, Accounting
2012 - 2016
Completed a Bachelor of Business Administration in Accounting at the University of North Carolina at Wilmington.
Cape Fear Community College
Associate of Business Administration, Business Administration
2010 - 2012
Completed an Associate of Business Administration at Cape Fear Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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