Whitney Abiero
@whitneyabiero
Versatile virtual assistant and content specialist driving growth through SEO and social strategies.
KenyaWhat I'm looking for
I am a versatile virtual assistant and content specialist with hands-on experience supporting personal development and lifestyle brands. I combine administrative efficiency with creative content production to drive measurable growth.
At Best Me I produced SEO-driven articles and managed inboxes and calendars, reducing scheduling conflicts and improving organic traffic. My work strengthened search performance and supported thought-leadership positioning.
As Social Media Manager for Glow Apparel I maintained content calendars across Instagram, Facebook, and TikTok, repurposed content to save clients time, and created branded visuals and short-form videos using CapCut and Canva.
Previously as a Digital Support Specialist I handled high-volume customer inquiries, managed tickets with Jira Service Desk, helped reduce repeat support issues, and authored knowledge-base content to improve self-service and satisfaction rates.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Best Me
Aug 2025 - Present (3 months)
Wrote and published 4+ SEO-driven articles monthly and managed inboxes and calendars, reducing scheduling conflicts by ~33% while improving organic traffic and content discoverability.
Social Media Manager
Glow Apparel
Sep 2024 - Jan 2025 (4 months)
Maintained content calendars across Instagram, Facebook, and TikTok, repurposed long-form content to save clients 5+ hours/week, and produced branded visuals and short-form video to boost engagement.
Digital Support Specialist
Standard Focus
Oct 2019 - Nov 2022 (3 years 1 month)
Handled 60+ daily player inquiries across chat, email and social, maintaining a 96% satisfaction rate and reducing repeat support tickets by 23% through improved triage and knowledge base updates.
Project Assistant
Consumer Options Ltd.
May 2013 - Aug 2013 (3 months)
Coordinated communications and fundraising activities, monitored project status and budgets, and liaised with stakeholders to secure resources for charity projects.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Arts, Communication and Sociology
Pursuing a combined study of communication and sociology with coursework focused on media, interpersonal communication, and social research methods.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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