Open to opportunities

Mary Jeremiah

@maryjeremiah

Message

Detail-oriented Virtual Assistant with strong organizational and communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that values proactive communication and offers opportunities for growth in a supportive environment.

I am a detail-oriented and highly organized Virtual Assistant with over 2 years of experience in providing administrative support, customer service, content creation, and technical assistance to executives and business teams. My expertise lies in managing client communication, scheduling social media posts, and moderating webinars, all while ensuring a seamless workflow.

Throughout my career, I have demonstrated a proactive approach to problem-solving and a strong ability to multitask in remote settings. I am proficient in using AI-powered tools and project management software, which enhances my efficiency in delivering high-quality support. My experience includes working as an Executive Virtual Assistant at Cloudworkers, where I successfully managed various tasks, including calendar management and technical support during live sessions.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Cloudworkers

Jan 2022 - Present (3 years 6 months)

Provided comprehensive virtual support for executives, including calendar management, email handling, and travel coordination. Managed client communication via email and chat, ensuring professional and timely responses.

Calendar Management Travel Coordination Client Communication Canva

Customer Support Representative

Cloudworkers AG

Jan 2019 - Present (6 years 6 months)

Delivered high-quality customer support via email, chat, and ticketing systems. Assisted in resolving customer inquiries, troubleshooting issues, and improving client satisfaction.

Customer Support Email Support Chat Support Ticketing Systems CRM Tools Asana G Suite Zendesk FAQ Development

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor ’s Degree, Public Health

Obtained a Bachelor's Degree in Public Health from Kenyatta University in 2020. This program provided a strong foundation in public health principles and practices.

ALX Africa

Certification, Virtual Assistant

Completed the Virtual Assistant Certification program through ALX Africa. This certification equipped me with essential skills for providing comprehensive virtual administrative and technical support.