Max Juma
@maxjuma
Remote operations and digital marketing professional boosting engagement and CX across global teams.
KenyaWhat I'm looking for
I am a globally experienced remote professional specializing in virtual assistance, content creation, digital marketing, graphic design, and customer experience. I have consistently increased client engagement by 35%+, reduced operational bottlenecks by 30%, and maintained 95%+ satisfaction scores while supporting distributed teams across multiple time zones.
I excel in CRM management, marketing automation, and digital asset production, with hands-on experience using Salesforce, HubSpot, Adobe Creative Cloud, Meta and Google Ads, and customer support platforms like Zendesk and Intercom. I thrive in remote and hybrid environments, delivering measurable results through process optimisation, data-driven content strategies, and scalable design and support workflows.
Experience
Work history, roles, and key accomplishments
Delivered multi-channel support via Zendesk, Freshdesk, and Intercom, maintaining a 95%+ CSAT while resolving 85+ tickets daily and reducing repeat queries by 15% through knowledge base authorship.
Led paid and organic social campaigns across Meta, Google, LinkedIn and TikTok, increasing follower growth by 35%, conversion rates by 18%, and generating 1.2M+ impressions from influencer programs.
Designed brand identity kits and marketing creatives for SMBs, improving client engagement up to 60% and achieving a 99% on-time delivery rate for high-volume requests.
Content Writer & Editor
Compose.ly
Jan 2020 - Jun 2021 (1 year 5 months)
Wrote and edited SEO-optimized content and email campaigns using SEMrush and Ahrefs, driving 45% organic traffic growth and maintaining a 98%+ editorial approval rate across 200+ long-form articles.
Provided executive support including calendar management, travel coordination, inbox triage, and CRM maintenance, creating workflows that cut turnaround times by 35% and ensured 100% CRM accuracy.
Education
Degrees, certifications, and relevant coursework
University of Northern Iowa
Bachelor of Arts, Communication & Media Studies
Completed a Bachelor of Arts in Communication & Media Studies focusing on media, communication theory, and practical media skills.
Availability
Location
KenyaAuthorized to work in
Portfolio
max-impact-connect.lovable.appSocial media
Job categories
Skills
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