Max Juma
@maxjuma
Remote operations and digital marketing professional boosting engagement and CX across global teams.
KenyaWhat I'm looking for
I am a globally experienced remote professional specializing in virtual assistance, content creation, digital marketing, graphic design, and customer experience. I have consistently increased client engagement by 35%+, reduced operational bottlenecks by 30%, and maintained 95%+ satisfaction scores while supporting distributed teams across multiple time zones.
I excel in CRM management, marketing automation, and digital asset production, with hands-on experience using Salesforce, HubSpot, Adobe Creative Cloud, Meta and Google Ads, and customer support platforms like Zendesk and Intercom. I thrive in remote and hybrid environments, delivering measurable results through process optimisation, data-driven content strategies, and scalable design and support workflows.
Experience
Work history, roles, and key accomplishments
MODelivered multi-channel support via Zendesk, Freshdesk, and Intercom, maintaining a 95%+ CSAT while resolving 85+ tickets daily and reducing repeat queries by 15% through knowledge base authorship.
WSLed paid and organic social campaigns across Meta, Google, LinkedIn and TikTok, increasing follower growth by 35%, conversion rates by 18%, and generating 1.2M+ impressions from influencer programs.
DPDesigned brand identity kits and marketing creatives for SMBs, improving client engagement up to 60% and achieving a 99% on-time delivery rate for high-volume requests.
Content Writer & Editor
Compose.ly
Jan 2020 - Jun 2021 (1 year 5 months)
Wrote and edited SEO-optimized content and email campaigns using SEMrush and Ahrefs, driving 45% organic traffic growth and maintaining a 98%+ editorial approval rate across 200+ long-form articles.
Provided executive support including calendar management, travel coordination, inbox triage, and CRM maintenance, creating workflows that cut turnaround times by 35% and ensured 100% CRM accuracy.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Northern Iowa
Bachelor of Arts, Communication & Media Studies
Completed a Bachelor of Arts in Communication & Media Studies focusing on media, communication theory, and practical media skills.
Availability
Location
KenyaAuthorized to work in
Portfolio
max-impact-connect.lovable.appSocial media
Job categories
Skills
Interested in hiring Max?
You can contact Max and 90k+ other talented remote workers on Himalayas.
Message MaxFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
