Looking for a job

Whitley Donavon

@whitleydonavon

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I improve customer service quality, resolve concerns, and maintain accurate operational records.

Jamaica

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What I'm looking for

I'm seeking a receptionist role where I can use my interpersonal, organizational, computer, and customer-service skills to support an efficient and welcoming front-office experience.

I've supported high-volume customer service operations at ITEL and Conduent/Continuum Global Solutions, resolving inquiries, protecting confidential information, and maintaining accurate customer records.

At ITEL, I evaluated customer interactions against quality and service standards, prepared reports, monitored performance, and coached employees on customer-service procedures.

I'm seeking a receptionist position where I can bring professional communication, scheduling, organization, data entry, and customer-service support to a welcoming front office.

Experience

Work history, roles, and key accomplishments

Quality Assurance Analyst / Sales Representative

ITEL

Jan 2021 - Jan 2026 (5 years)

Evaluated customer interactions to ensure compliance with quality and service standards. Prepared quality reports, monitored performance, and coached employees to improve customer service performance.

Quality Assurance Compliance Documentation Reporting Performance Monitoring Coaching Attention To Detail Confidentiality

Customer Service Representative

Conduent / Continuum Global Solutions

Jan 2018 - Jan 2021 (3 years)

Provided professional customer service in a high-volume call-center environment. Resolved customer inquiries and concerns using effective communication and problem-solving skills while maintaining accurate records.

Customer Service Call Center Communication Skills Problem Solving Record keeping Confidentiality Teamwork

Camp Counselor / Hospitality Support

Encounter Cove Camp & Conference Center

Jan 2026 - Present (9 months)

Provided courteous assistance to campers, families, and staff while supporting daily operations in a hospitality environment. Maintained organized facilities and supported housekeeping and guest-readiness requirements.

Customer Service Communication Skills Hospitality Housekeeping Teamwork Adaptability

Cashier

Lane Farm Supplies

Assisted customers with product inquiries, selection, purchases, and service needs. Processed cash and card transactions accurately and maintained organized records.

Customer Service Cash Handling Point of Sale Record keeping restocking Communication Skills