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Weston Kapungu

@westonkapungu

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Experienced System Administrator with over 8 years in technical support.

Zimbabwe

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What I'm looking for

I seek a role that fosters growth, innovation, and collaboration in IT.

With over 8 years of experience as a System Administrator, I specialize in the implementation and support of both Windows and Linux-based server and desktop environments. My journey in IT began with a strong foundation in computer science, which I complemented with various certifications, including ITIL v4 and CompTIA Network+. I have a proven track record of providing exceptional technical support and administration, ensuring systems run smoothly and efficiently.

Currently, I serve as a Service Desk Engineer at TERMA GmbH, where I provide in-person support for users at the European Southern Observatory. My role involves diagnosing and troubleshooting hardware, software, and network issues, while also taking ownership of faults and managing them methodically. I have successfully implemented upgrades and maintained network security across various platforms, demonstrating my ability to adapt and thrive in dynamic environments.

My experience spans multiple roles, including Support Desk Specialist and ICT Consultant, where I have honed my skills in remote support, system administration, and cloud computing platforms like AWS and Azure. I am passionate about leveraging technology to solve complex problems and am always eager to learn and grow within the field.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Engineer

Current

TERMA GmbH

Jan 2023 - Present (2 years 4 months)

Providing in-person support for users at the European Southern Observatory, diagnosing and troubleshooting hardware, software, and network issues. Managed incidents and ensured all faults were resolved within SLA.

Technical Support Incident Management Troubleshooting Network Management

Support Desk Specialist

MIS Solutions

Mar 2019 - Dec 2022 (3 years 9 months)

Supported a wide range of client end users, maintained internal technical documentation, and monitored networks for security and availability. Managed Citrix systems and provided recommendations for updates.

Citrix Network Management Technical Documentation User Support Systems

ICT Consultant

African Capacity Building Foundation

Feb 2016 - Mar 2019 (3 years 1 month)

Provided level 1 and 2 IT support, maintained network security, and monitored systems for availability. Analyzed issues and made recommendations for upgrades.

IT Support Network Security User Support System Monitoring

Systems Administrator

Frolgate Technology

Feb 2016 - Mar 2019 (3 years 1 month)

Managed user administration and provided in-house technical support. Conducted performance tuning and monitored network communication.

User Support Technical Support Performance Tuning Monitoring

IT Consultant

Uluntu Community Foundation

Sep 2014 - Sep 2018 (3 years 11 months)

Provided remote user support and maintained website administration. Recommended hardware and software upgrades.

Administration Hardware User Support

Client Fulfilment Intern

eLearning Solutions

Sep 2014 - Dec 2015 (1 year 3 months)

Provided technical support for clients, installed eLearning software, and configured hardware and networks.

Technical Support Hardware Network Performance Tuning

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe

CCNP Routing and Switching, Networking

2016 -

Completed CCNP Routing and Switching, gaining advanced knowledge in routing protocols, network design, and troubleshooting.

University of Zimbabwe

Bachelor of Science, Computer Science and Mathematics

2013 -

Grade: 2.2

Bachelor of Science Degree in Computer Science and Mathematics, with a minor in Mathematics. Focused on developing a strong foundation in both theoretical and practical aspects of computer science and mathematics.

University of Zimbabwe

CCNA Exploration, Networking

2009 -

Completed Cisco CCNA Exploration, focusing on the fundamentals of networking, including IP addressing, network protocols, and security.

University of Zimbabwe

Certificate in Applied Information Technology, Information Technology

2009 -

Earned a Certificate in Applied Information Technology in Hardware Engineering, emphasizing practical skills in hardware installation and maintenance.