Open to opportunities

Said harmon

@saidharmon

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Dedicated IT Support Specialist with 3+ years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a dynamic IT environment.

I am a dedicated and proactive IT Support Specialist with over three years of experience in systems administration, desktop support, and network management. My journey began at Tombe Tea Factory, where I served as the IT Network Coordinator, acting as the first point of contact for IT-related support. I successfully diagnosed and resolved hardware and software issues, delivered end-user support for Windows desktops, and optimized LAN/WAN performance, achieving a 50% reduction in downtime through effective network upgrades.

Currently, I am an IT Specialist intern at the Ministry of Education, where I provide first-line support for school-based staff, ensuring high system uptime and timely assistance in fast-paced environments. I have trained educators on the safe use of digital devices and maintained IT asset documentation to comply with organizational standards. My passion lies in improving IT performance and enhancing end-user satisfaction, and I am always eager to stay updated on the latest technology trends to further optimize IT infrastructure.

Experience

Work history, roles, and key accomplishments

IT Specialist Systems Intern

Ministry of Education

May 2024 - Present (1 year)

Provided first-line IT support for school-based staff, resolving desktop, connectivity, and software access issues. Installed and configured desktop systems, M365 tools, and network devices. Trained educators on digital literacy and maintained IT asset documentation.

Desktop Support network settings Compliance

IT Network Coordinator

Tombe Tea Factory

May 2022 - Present (3 years)

Acted as the primary contact for IT support, diagnosing and resolving hardware/software issues while providing end-user assistance for various systems. Monitored and optimized LAN/WAN performance, implementing network upgrades that reduced downtime by 50%. Maintained ITIL-aligned documentation and collaborated on network security protocols.

IT Support Network Administration ITIL Network Security VPN

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Business Information Technology, Business Information Technology

Grade: Second Class Upper Division

Studied Business Information Technology, focusing on the intersection of business and technology. Gained knowledge in IT infrastructure, systems, and their application in business environments.

Kisumu Boys' High School

Kenya Certificate of Secondary Education, General Studies

Grade: Pass

Completed secondary education, achieving a 'Pass' in the Kenya Certificate of Secondary Education examination. Focused on a broad curriculum to prepare for higher education.