Wesley Brand

Managed end-to-end client onboarding, ensuring a seamless platform setup and successful migration of itineraries, pricing, bookings, and related content.
Delivered tailored training sessions, enabling customers to confidently adopt and maximise the WeTravel platform.
Partnered with Sales, Account Management, Product, and Support teams to deliver a smooth customer onboarding experience.
Managed mul

Managed end-to-end onboarding for architecture and engineering firms, including account setup, data migration, platform configuration, and user training.
Delivered tailored onboarding and training sessions for users at all levels, from operational teams to directors and executives.
Provided proactive customer support, resolving technical and platform-related queries while ensuring a positive clien

Delivered client support across multiple communication channels, ensuring timely resolution of enquiries and a high standard of customer service.
Led client onboarding, website setup, CMS configuration, and platform implementations to ensure successful adoption.
Maintained and managed digital content and system data, performing regular quality assurance checks to ensure accuracy and consistency.
M

Supervised daily ticketing, reservations, and sales operations, ensuring efficient service delivery and operational excellence.
Led and supported ticket office teams, providing coaching, guidance, and performance oversight to maintain high service standards.
Managed passenger reservations, fare quotations, group bookings, and flight information while ensuring compliance with airline policies and i

Managed and optimised flight and fare content across multiple digital platforms, ensuring accuracy, consistency, and commercial competitiveness.
Built and maintained relationships with GDS providers, airlines, suppliers, and consolidators to secure competitive pricing and operational efficiencies.
Coordinated supplier integrations, including contracting, requirements gathering, testing, and implem

Provided fare analysis, pricing guidance, and booking support to travel consultants, ensuring accurate and competitive travel solutions.
Built strong relationships with suppliers and internal stakeholders to deliver exceptional customer service and commercially effective outcomes.
Maintained fare data accuracy while supporting consultants with complex pricing and travel enquiries.

Managed digital flight and fare content across multiple international Lufthansa websites, ensuring accuracy, compliance, and commercial performance.
Monitored website performance, fare availability, and search results, identifying issues and coordinating resolutions through JIRA and internal teams.
Collaborated with SEO, SEM, affiliate marketing, and metasearch partners to improve online visibilit

Managed digital flight and fare content across multiple international Lufthansa websites, ensuring accuracy, compliance, and commercial performance.
Monitored website performance, fare availability, and search results, identifying issues and coordinating resolutions through JIRA and internal teams.
Collaborated with SEO, SEM, affiliate marketing, and metasearch partners to improve online visibilit

Managed group travel requests from quotation through confirmation, coordinating pricing, contracts, deposits, and stakeholder communication.
Negotiated group pricing while maintaining strong relationships with travel partners and corporate clients.
Monitored contracts and group bookings to ensure operational accuracy and service excellence.

Supported travel agents and corporate clients with fare enquiries, bookings, and account-related requests.
Managed corporate fare programmes and loyalty accounts while providing high-quality customer service and travel support.
Built strong relationships with travel partners through accurate, timely, and solution-focused support.

Delivered customer support across multiple international markets, assisting with reservations, ticketing, online bookings, loyalty programmes, cargo services, and travel agent enquiries.
Supported premium customers, corporate clients, and travel partners while maintaining high service standards.
Progressed into additional coordination responsibilities, demonstrating leadership, operational knowled

I.T and Business management