Keerti Naidoo

Provided end-to-end travel and online support for booking, ticketing, amendments, and cancellations. Managed travel queries through digital channels, compiled weekly performance reports, and reconciled BSP reports.

Created bookings, processed ticketing and reissues, updated queues, and supported agents with ticketing and fare queries. Monitored systems for irregular booking behavior.

Recalculated domestic and international fares, issued published and reissued tickets including complex Round-the-World itineraries. Managed GDS queues and acted as a specialist resource for complex ticketing queries.

Supported the debtors ledger and liaised with debtors to meet collection targets. Maintained vendor-payment records, processed expense reimbursements, and reconciled statements and card transactions.

Issued and reissued air tickets and EMDs via GDS queues, completing pre-issue checks and interpreting fare rules. Verified EFTs before issuing cash tickets and submitted tickets for quality control.

Published and maintained fares, rules, and routings with responsibility for quality assurance. Produced daily business-case quality reports and supported training of new team members.

Delivered product and software training to new starters and coached existing staff on ticketing systems. Developed training material, recorded evaluation results, and produced departmental reports.

Applied conditions and regulations across more than 50 airline contracts and issued various fare types through manual fare builds. Provided ticketing support to 65 point-of-sale branches and trained new starters.

Developed tailored travel itineraries based on client preferences and budget. Coordinated with airlines, hotels, and vendors to ensure seamless travel experiences and resolved customer inquiries.

Maintained accurate records of bookings, payments, and client information. Assisted clients with visa requirements and other travel documentation, and handled payments for travel services.

Completed a Certificate in Bookkeeping at the University of Cape Town in 2011.

Completed the Skills Development Facilitator Course in 2008.

Completed British Airways Fares and Ticketing 1 & 2 in 2003.

Completed South African Airways Fares and Ticketing 1 & 2 in 1999.

Completed a Diploma in Travel and Tourism in 1997.