Wendy Mbono

Handle global call intake, log and assign enquiries, and deliver continuous research and analysis of current global events to identify travel safety threats and issue alerts; produced in-depth reports and supported crisis response.

Managed branch requests to switch client debit orders, captured and communicated debit order details with initiators, coordinated switching process and closed requests upon confirmation.

Provided merchant support via phone and email, monitored gateway errors and transactions, escalated outages per procedure, and initiated actions during downtime to maintain payment flow.

Managed incoming calls and directed them to sales consultants, assisted walk-in clients with statement enquiries and ITC checks, and handled document transmission to Head Office.

Supported merchants with speedpoint terminal troubles, logged technical calls for on-site technicians, provided remittance reports and assisted with refund requests.

Handled customer inquiries and troubleshooting for online loan applications, allocated and updated payments on accounts, and provided settlement letters on request.

Assisted customers with account inquiries, handled card blocking/reopening and escalated suspected fraud, and supported statement enquiries.

Processed orders in SAP, ran daily reports, handled incoming customer and key account calls for orders, amendments and enquiries, and resolved complaints and disputes.

Handled client calls for statements, flexi activation and instalment recalculations, and performed cheque confirmations for homeloan clients.

Provided account information to customers, managed card blocking/reopening with fraud escalation when necessary, and assisted with statement enquiries.

Advised students on exam dates, venues and course availability, dispatched study materials to new registrants and logged tutor support requests.

Conducted cold-calling campaigns to market Card Balance Protection and loans to customers and consistently met daily targets.

Sold raffia bags and fabrics, handled cashier duties and was responsible for opening and closing the store.

Performed cashier and restaurant cleaning duties as part-time crew, ensuring service standards and cleanliness were maintained.

Studied National Diploma in Business Management (up to N6) but did not complete the full qualification.

Completed secondary education (Matric) at Shawbury High School in the Eastern Cape.