Wendy Aznar UserWU
Open to opportunities

Wendy Aznar User

@wendyaznaruser

Detail-oriented data entry specialist with strong customer service skills.

Philippines

What I'm looking for

I am seeking a role that values precision and offers opportunities for growth in customer service and data management.

I am a dedicated Data Entry Specialist with a proven track record of accuracy and efficiency in managing high-volume data tasks. Currently, I work at Office Beacon / Anytime Mailbox, where I ensure the precise transfer of renter information from PDF documents to the USPS website, maintaining over 99% accuracy. My commitment to data privacy regulations and meticulous attention to detail have been pivotal in my role, allowing me to handle sensitive information with the utmost care.

Previously, I honed my customer service skills at IQOR and FOUNDEVER, where I managed customer inquiries and escalated calls, achieving impressive resolution rates and enhancing customer satisfaction. My ability to communicate effectively and solve problems swiftly has consistently led to positive feedback and recognition as a top performer. Additionally, my experience in a family business has equipped me with valuable financial insights and organizational skills, further enhancing my professional capabilities.

Experience

Work history, roles, and key accomplishments

OM
Current

Data Entry Specialist

Office Beacon / Anytime Mailbox

Sep 2024 - Present (9 months)

Transferred and uploaded renter information from PDF documents to the USPS website, extracting relevant data such as names, contact details, and addresses to ensure accurate population. Managed high-volume data entry tasks, maintaining 99% accuracy in entering customer information. Ensured compliance with data privacy regulations by following strict protocols for handling sensitive and confidentia

IQ

Customer Service Representative

IQOR

Jun 2023 - Jun 2024 (1 year)

Handled 25-30 calls daily in T-Mobile’s General Care Queue, achieving a 95% resolution rate and effectively addressing a wide range of customer inquiries. Delivered exceptional service by utilizing in-depth product knowledge, leading to a 20% increase in positive customer feedback. Recognized as a top performer for consistently exceeding performance metrics, successfully implementing upselling tec

FO

Customer Care Representative

FOUNDEVER

Nov 2022 - Jun 2023 (7 months)

Handled escalated calls with a 90% customer satisfaction rate, reducing churn by 15% and successfully retaining key customers for Virgin Media UK. Exhibited strong problem-solving skills and empathy, which led to a 20% increase in positive customer feedback and strengthened client relationships. Implemented strategic solutions that aligned customer needs with company goals, driving a 10% growth in

HI

Laboratory Technician & Swabber

HYPERLABORATORIES INC.

Jan 2020 - Oct 2022 (2 years 9 months)

Ensured 100% regulatory compliance by strictly adhering to industry standards and maintaining accurate record-keeping, meeting all documentation requirements. Achieved 99% test result accuracy through rigorous quality control measures, including regular equipment calibration and adherence to standardized testing protocols. Conducted specimen collection with precision, following established protoco

RH

Secretary

RAMJAM HYDRAULIC HOSE

Jan 2019 - Jan 2020 (1 year)

Supervised daily office operations, improving efficiency by 20% through effective inventory management, expense tracking, and sales data monitoring. Created and implemented streamlined systems for managing inventory and expenses, resulting in a 15% reduction in errors and ensuring timely financial reports. Tracked and evaluated sales performance, producing detailed reports that provided key insigh

Education

Degrees, certifications, and relevant coursework

LU

Lyceum Northwestern University

Bachelor in Medical Laboratory Science, Medical Laboratory Science

Studied Medical Laboratory Science at Lyceum Northwestern University, completing the program in 2019. Gained comprehensive knowledge and practical skills in laboratory procedures and medical diagnostics.

Tech stack

Software and tools used professionally

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Wendy Aznar User - Data Entry Specialist - Office Beacon / Anytime Mailbox | Himalayas