Wendy Aznar User

Transferred and uploaded renter information from PDF documents to the USPS website, extracting relevant data such as names, contact details, and addresses to ensure accurate population. Managed high-volume data entry tasks, maintaining 99% accuracy in entering customer information. Ensured compliance with data privacy regulations by following strict protocols for handling sensitive and confidentia

Handled 25-30 calls daily in T-Mobile’s General Care Queue, achieving a 95% resolution rate and effectively addressing a wide range of customer inquiries. Delivered exceptional service by utilizing in-depth product knowledge, leading to a 20% increase in positive customer feedback. Recognized as a top performer for consistently exceeding performance metrics, successfully implementing upselling tec

Handled escalated calls with a 90% customer satisfaction rate, reducing churn by 15% and successfully retaining key customers for Virgin Media UK. Exhibited strong problem-solving skills and empathy, which led to a 20% increase in positive customer feedback and strengthened client relationships. Implemented strategic solutions that aligned customer needs with company goals, driving a 10% growth in

Ensured 100% regulatory compliance by strictly adhering to industry standards and maintaining accurate record-keeping, meeting all documentation requirements. Achieved 99% test result accuracy through rigorous quality control measures, including regular equipment calibration and adherence to standardized testing protocols. Conducted specimen collection with precision, following established protoco

Supervised daily office operations, improving efficiency by 20% through effective inventory management, expense tracking, and sales data monitoring. Created and implemented streamlined systems for managing inventory and expenses, resulting in a 15% reduction in errors and ensuring timely financial reports. Tracked and evaluated sales performance, producing detailed reports that provided key insigh

Studied Medical Laboratory Science at Lyceum Northwestern University, completing the program in 2019. Gained comprehensive knowledge and practical skills in laboratory procedures and medical diagnostics.