Wendy Aznar User
@wendyaznaruser
Detail-oriented data entry specialist with strong customer service skills.
What I'm looking for
I am a dedicated Data Entry Specialist with a proven track record of accuracy and efficiency in managing high-volume data tasks. Currently, I work at Office Beacon / Anytime Mailbox, where I ensure the precise transfer of renter information from PDF documents to the USPS website, maintaining over 99% accuracy. My commitment to data privacy regulations and meticulous attention to detail have been pivotal in my role, allowing me to handle sensitive information with the utmost care.
Previously, I honed my customer service skills at IQOR and FOUNDEVER, where I managed customer inquiries and escalated calls, achieving impressive resolution rates and enhancing customer satisfaction. My ability to communicate effectively and solve problems swiftly has consistently led to positive feedback and recognition as a top performer. Additionally, my experience in a family business has equipped me with valuable financial insights and organizational skills, further enhancing my professional capabilities.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
Office Beacon / Anytime Mailbox
Sep 2024 - Present (9 months)
Transferred and uploaded renter information from PDF documents to the USPS website, extracting relevant data such as names, contact details, and addresses to ensure accurate population. Managed high-volume data entry tasks, maintaining 99% accuracy in entering customer information. Ensured compliance with data privacy regulations by following strict protocols for handling sensitive and confidentia
Customer Service Representative
IQOR
Jun 2023 - Jun 2024 (1 year)
Handled 25-30 calls daily in T-Mobile’s General Care Queue, achieving a 95% resolution rate and effectively addressing a wide range of customer inquiries. Delivered exceptional service by utilizing in-depth product knowledge, leading to a 20% increase in positive customer feedback. Recognized as a top performer for consistently exceeding performance metrics, successfully implementing upselling tec
Customer Care Representative
FOUNDEVER
Nov 2022 - Jun 2023 (7 months)
Handled escalated calls with a 90% customer satisfaction rate, reducing churn by 15% and successfully retaining key customers for Virgin Media UK. Exhibited strong problem-solving skills and empathy, which led to a 20% increase in positive customer feedback and strengthened client relationships. Implemented strategic solutions that aligned customer needs with company goals, driving a 10% growth in
Laboratory Technician & Swabber
HYPERLABORATORIES INC.
Jan 2020 - Oct 2022 (2 years 9 months)
Ensured 100% regulatory compliance by strictly adhering to industry standards and maintaining accurate record-keeping, meeting all documentation requirements. Achieved 99% test result accuracy through rigorous quality control measures, including regular equipment calibration and adherence to standardized testing protocols. Conducted specimen collection with precision, following established protoco
Secretary
RAMJAM HYDRAULIC HOSE
Jan 2019 - Jan 2020 (1 year)
Supervised daily office operations, improving efficiency by 20% through effective inventory management, expense tracking, and sales data monitoring. Created and implemented streamlined systems for managing inventory and expenses, resulting in a 15% reduction in errors and ensuring timely financial reports. Tracked and evaluated sales performance, producing detailed reports that provided key insigh
Education
Degrees, certifications, and relevant coursework
Lyceum Northwestern University
Bachelor in Medical Laboratory Science, Medical Laboratory Science
Studied Medical Laboratory Science at Lyceum Northwestern University, completing the program in 2019. Gained comprehensive knowledge and practical skills in laboratory procedures and medical diagnostics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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