Open to opportunities

Danica Loresto

@danicaloresto

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Detail-oriented back office support professional with strong customer service skills.

Philippines

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What I'm looking for

I am looking for a role that values attention to detail and offers opportunities for growth.

I am a dedicated professional with experience in back office support and customer service. My role at FOUNDEVER involved performing data entry and maintaining accurate records of customer transactions, ensuring that all meter readings were correct and timely. I take pride in my attention to detail, which has allowed me to effectively manage customer accounts and resolve issues promptly.

In my previous position as a Customer Service Representative, I successfully handled over 60 customer interactions daily, addressing inquiries and providing solutions to billing issues. I also contributed to team training sessions, sharing my knowledge of effective tool navigation with new hires. My ability to collaborate with diverse team members has consistently helped us achieve our goals on time.

Experience

Work history, roles, and key accomplishments

Back Office Support

Foundever

Apr 2022 - Present (3 years 2 months)

Performed data entry and maintained accurate records of customer transactions and financial data, ensuring correct tagging was applied to accounts following bill generation. Amended meter readings to ensure accuracy and prompt billing, while also checking for potential issues with customer accounts. Assisted in conducting training sessions for new hires and collaborated effectively with diverse te

Data Entry Data Validation Training Team Collaboration Account Management Billing

Customer Service Representative

Foundever

Aug 2021 - Present (3 years 10 months)

Served an average of 60+ customers daily, addressing queries and managing payments efficiently via phone, email, and chat. Discussed billing issues with customers and offered customized payment plans, including structured installment schedules, to support timely account settlements. Maintained accurate records of customer interactions and escalated complex issues to appropriate departments.