At CC7 EES, I lead Service Desk operations, manage L1/L2 support, and oversee incident escalation and SLA compliance. My work includes administering Microsoft 365, Entra ID, and Intune.
At Abu Dhabi Media | SUNDUS, I led enterprise Service Desk operations and worked with Business Intelligence teams to cleanse, transform, and validate data pipelines supporting Microsoft Power BI dashboards.
Earlier at Abu Dhabi Media and Wipro (ABU DHABI MEDia Project), I supported enterprise users in 24x7 environments, handled incidents and service requests, and troubleshot endpoint, application, and network issues. I also supported security measures including MFA, endpoint protection, and BitLocker.
