At QI Group, I administered Microsoft 365 tenants and managed Intune for 500+ endpoints, including device enrollment, compliance policies, and application deployment.
I supported Exchange Online and Hybrid environments, Active Directory, and Azure AD (Entra ID), while providing global remote support for Microsoft 365 and other technical issues.
Using Freshservice, I resolved 20–25 tickets daily while maintaining 95%+ SLA compliance. I also created and maintained knowledge base documentation to reduce repeated incidents.
