Moin Moosani
@moinmoosani
I focus as a cloud & systems support engineer on Microsoft 365, Azure, and Intune.
PakistanWhat I'm looking for
I’m a Cloud & Systems Support Engineer with 4+ years in MSP and enterprise support environments, specializing in Microsoft 365, Azure, and endpoint management. I’m known for structured troubleshooting, reliability under pressure, and delivering consistent support across international client environments.
At NMC Consulting (2023–Present), I provide L2/L3 support across Microsoft 365, Azure, and endpoint environments. I troubleshoot identity and access, Intune issues, and system-related problems in live production settings, resolving DNS, VPN, and connectivity issues that impact cloud services.
Previously at Arpatech (2020–2023), I delivered advanced Microsoft 365 and Azure support, including AD Connect sync and identity/access escalations. Earlier, as an Ibex Customer Support Agent (2014–2018), I built strong diagnostic and communication fundamentals—now applied to SLA-driven operations and high-priority incident collaboration.
Experience
Work history, roles, and key accomplishments
Managed Service Specialist
Nmc Consulting
Jan 2023 - Present (3 years 5 months)
Provided L2/L3 support for Microsoft 365, Azure, and endpoints in an SLA-driven MSP, resolving identity, Intune, and production access issues. Troubleshot DNS/VPN/connectivity problems and monitored Azure VM and system health to maintain uptime and stability.
Microsoft Cloud Support Engineer
Arpatech
Jan 2020 - Jan 2023 (3 years)
Delivered L3 support for Microsoft 365 and Azure, resolving AD Connect sync issues and identity/access escalations. Supported Exchange Online, Teams, and SharePoint, collaborated on high-priority cases with Microsoft, and created troubleshooting documentation to improve efficiency.
Customer Support Agent
Ibex
Jan 2014 - Jan 2018 (4 years)
Handled customer support calls and resolved technical tickets by troubleshooting electronic devices and service issues. Provided clear communication and diagnostic troubleshooting under high call volume.
Education
Degrees, certifications, and relevant coursework
Moin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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