Wealtharie User

I am an IT support specialist with hands-on experience resolving hardware and software issues and improving helpdesk efficiency. I consistently resolve a high percentage of first-line tickets within SLA and reduce recurring problems through clear processes.

At Ola's Computer and Raycon & Co, I documented troubleshooting guides and FAQs that cut repetitive tickets by 25% and reduced printer/network incidents. I migrated 50+ machines to Windows 11 with minimal downtime and implemented regular backup routines to prevent data loss.

I provide remote support across multiple locations, set up secure Wi‑Fi and LAN access on sites, and train staff in basic troubleshooting to lower escalation rates. I lead knowledge-transfer sessions to share fixes and introduce tools that increase team self-sufficiency.

I bring strong problem-solving under pressure, hardware support experience, and proficiency with Microsoft Office, and I seek roles where I can improve user experience, streamline support operations, and scale documentation-driven efficiencies.