Open to opportunities

Diane Ramirez

@dianeramirez

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Organizational Coordinator with expertise in customer experience and onboarding.

Guatemala

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in customer experience and organizational development.

I am an experienced Organizational Coordinator with a strong background in recruiting and employee onboarding, currently working at 505 Clean Queens. My role involves managing payroll and accounting, as well as technical scheduling, which has honed my organizational and multitasking skills. I thrive in environments that require attention to detail and effective communication.

Previously, I worked as a Customer Experience Representative at Native Camp, where I taught English to Japanese students through online tutoring. My experience as a Virtual Assistant at Prialto allowed me to develop skills in scheduling, calendar management, and bookkeeping, further enhancing my ability to support diverse client needs. I have also held roles in customer service and quality assurance, where I focused on process improvements and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Organizational Coordinator

Current

505 Clean Queens

Jun 2024 - Present (1 year 1 month)

Coordinated organizational activities, including recruiting and onboarding new employees. Managed payroll and accounting tasks, ensuring accurate and timely processing.

Recruiting Employee Onboarding Payroll Management Accounting Scheduling

English Teacher

Native Camp

Oct 2022 - Jun 2024 (1 year 8 months)

Taught English as a second language to Japanese students through online tutoring sessions. Provided comprehensive language instruction and support to diverse learners.

English Instruction Curriculum Development Cultural Sensitivity

Virtual Assistant

Prialto

Sep 2018 - Mar 2019 (6 months)

Managed scheduling and calendar for clients, ensuring efficient time management. Handled bookkeeping and CRM management, maintaining organized records.

Scheduling Calendar Management Bookkeeping CRM Management Travel Management

Customer Service and Chat Sales Representative

Innovative Contact Solutions

Jan 2018 - Aug 2018 (7 months)

Assisted customers through the online purchase process, providing guidance and support. Checked product availability and ensured a smooth sales experience.

Customer Service Chat Support Sales Product Knowledge Online Sales

Customer Experience Analyst (QA)

TELUS International

Jun 2016 - Dec 2017 (1 year 6 months)

Identified process inefficiencies through gap analysis and fostered an environment of continuous improvement. Applied coaching for excellence methodology during feedback sessions with agents.

Process Improvement Gap Analysis Quality Assurance Coaching Performance Management

Customer Service Representative

TELUS International

Jun 2015 - Jun 2016 (1 year)

Assisted customer inquiries, provided problem-solving, and offered product information for new sales. Input new installation orders and followed up with customers for case resolution.

Customer Service Problem Solving Product Order Entry

Education

Degrees, certifications, and relevant coursework

Universidad San Pablo de Guatemala

Bachelor's in Organizational Psychology, Organizational Psychology

Studied organizational psychology principles and practices. Gained knowledge in human behavior within organizations, focusing on improving workplace efficiency and employee well-being.