Warren Degayo

I’m an appointment-setting and client-coordination professional with a strong customer service and technical support background. At Comcast Xfinity, I resolved technical issues efficiently, guided customers through step-by-step self-help solutions, and implemented troubleshooting protocols that increased first-contact resolution and reduced repeat inquiries. I also processed product returns and exchanges accurately and executed detailed service follow-ups to verify issue resolution.

Since 2020, I’ve strengthened my outreach and sales-generation skills as a remote telemarketer, engaging potential customers to generate qualified leads, handling objections, and closing auto insurance sales while validating customer data for compliance. Most recently, as an Account Coordinator / Appointment Setter, I coordinate client appointments, respond to inbound inquiries, and schedule free estimates for roofing, siding, and gutter projects. I document interactions, track appointment outcomes, manage project logistics, and route client requests to improve response times and lead conversion.