At USHomeBuildersLA, I qualified prospects based on project interest, homeowner status, and service requirements. I followed call scripts and qualification guidelines while handling objections and maintaining a positive customer experience.
At Allstate Insurance, I served as a Marketing Representative for home and auto insurance, qualifying prospects and generating leads for free insurance quotes.
At Cal Contractors, I made outbound calls to homeowners to identify renovation and construction needs, qualify leads, and schedule project consultations.
At Focus Direct Inc., I supported prepaid card accounts by handling transactions, disputes, and account inquiries over phone, SMS, and email through Zendesk. Earlier, at Panasiatic Solutions, I resolved customer billing and technical issues through calls, email, and chat.
