Cristine Clarin
@cristineclarin
Results-driven appointment setter and customer support pro skilled in outbound sales.
What I'm looking for
I am a results-driven appointment setter and customer support professional with hands-on experience in outbound cold calling, lead qualification, appointment booking, and technical support. I have worked across remote and hybrid environments supporting high-volume call campaigns and CRM-based sales operations.
In recent roles I managed inbound and outbound calls for multiple client accounts, performed technical troubleshooting, generated invoices, maintained CRM accuracy, and recorded call outcomes to ensure timely follow-ups. I consistently maintained client relationships through proactive communication and accurate pipeline management.
As an account management specialist I coordinated with marketing and operations teams to implement growth strategies, optimized accounts to increase sales by 10%, and sustained a 99% client retention rate. In freelance and part-time roles I booked an average of 6–8 qualified appointments daily from 300–700 outbound calls and supported product pricing and catalog validation tasks.
I am proficient with GoHighLevel, Monday CRM, OpenPhone, RingCentral, and a range of remote operations tools, and I bring strong objection-handling, invoicing, and data-entry skills to roles focused on customer engagement and lead generation.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
InfoCentral Business Management Services
Jan 2024 - Dec 2025 (1 year 11 months)
Managed high-volume inbound/outbound calls, conducted cold calling and appointment scheduling, and provided technical and sales support while maintaining CRM accuracy and handling invoicing tasks.
Account Management Specialist
Infitel
Jan 2023 - Dec 2023 (11 months)
Managed Amazon seller accounts, coordinated cross-functional growth strategies, and optimized pricing to increase sales performance by 10% while maintaining a 99% client retention rate.
Customer Service Representative
Ecomm
Jan 2022 - Dec 2022 (11 months)
Handled 400+ customer inquiries daily via phone, chat, and email, resolved billing and order issues, and contributed to a 10% conversion rate increase through effective engagement and CRM documentation.
Appointment Setter
Freelance Real Estate Campaigns
Conducted outbound cold calls for real estate campaigns, qualified leads, handled objections, and booked an average of 6–8 qualified appointments daily from 300–700 outbound calls while maintaining CRM records.
Product Pricing Specialist
Freelance Operations Support
Updated product pricing across multiple listings and marketplaces, assisted in catalog validation, and ensured pricing consistency and data accuracy to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science (undergraduate), Management Accounting
Undergraduate coursework in Management Accounting toward a Bachelor of Science degree at the University of Mindanao in Tagum City.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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