Open to opportunities

Ann Ndungu

@annndungu

Customer-focused content moderator and customer service professional with strong administrative and accounting experience.

Kenya

Message

What I'm looking for

I seek a customer-focused role where I can leverage moderation, support, and administrative skills, with opportunities for growth and learning.

I am a customer-focused content moderator and customer service professional with hands-on experience across email support, inbound/outbound calls, and front-desk operations. I combine clear written communication with a strong service ethic to resolve customer issues efficiently.

My background includes roles in content moderation, customer service, reception, loan assessment, and accounts—demonstrating versatility and adaptability across industries. I have experience managing online spaces, following up on open cases, and performing administrative duties.

Earlier roles in finance and accounting involved ledger maintenance, bank reconciliation, revenue reporting, loan applicant analysis, and preparing payment schedules. These responsibilities strengthened my analytical abilities and attention to detail.

I hold a Bachelor of Commerce (Accounting option) and professional certifications in digital customer service, CPA Part One (KASNEB), and computer packages. I bring reliability, a growth mindset, and a commitment to contributing positively to an organization.

Experience

Work history, roles, and key accomplishments

Content Moderator

Majorel Kenya

Feb 2023 - Jul 2025 (2 years 5 months)

Resolved customer issues and managed online community spaces via clear, professional written communication, improving case resolution and follow-up on open tickets.

Email Support Content Moderation Customer Service Case Management Written Communication Ticketing Systems

Receptionist

Accor - The Living Adventure

Sep 2022 - Dec 2022 (3 months)

Managed guest check-ins/check-outs and performed administrative duties while acting as liaison between guests and hotel operations to support service delivery.

Guest Service Check Out Administrative Support Hospitality Communication

Customer Service Executive

Calltronix Limited

Apr 2022 - Aug 2022 (4 months)

Managed inbound and outbound calls to resolve customer inquiries and improve satisfaction through efficient problem solving and support.

Inbound Outbound Calling Customer Support CRM Communication

Office Administrator

The Tunnel Restaurant

Jan 2021 - Apr 2022 (1 year 3 months)

Organized office operations and administrative processes to ensure smooth daily functioning of the restaurant's back-office activities.

Office Administration Operations Scheduling Record keeping Administrative Support Communication

Loan Officer

Fourth Generation Capital

Jul 2019 - Dec 2020 (1 year 5 months)

Managed customer acquisition and retention, analyzed applicants' financial and credit status, computed payment schedules, and developed referral networks to support lending decisions.

Loan Origination Credit Analysis Customer Acquisition Payment Scheduling Market Analysis Networking