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Wanjiku Lorraine

@wanjikulorraine

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Adaptable professional with expertise in administration and digital support.

Kenya

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What I'm looking for

I am looking for a role that allows me to utilize my administrative and digital support skills while fostering a collaborative and growth-oriented environment.

I am an adaptable and self-motivated professional with a Diploma in IT and hands-on experience in administration, executive assistance, digital support, and customer service. As a certified Virtual Assistant, I possess strong technical and organizational skills, enabling me to offer both virtual and in-person support effectively.

Throughout my career, I have demonstrated a proven ability to manage communication, streamline workflows, and support business operations while providing exceptional client service. My recent roles include managing operations at Fancy Fries Hotel and assisting digital entrepreneurs with content organization and schedule management. I am passionate about leveraging my skills to enhance productivity and client satisfaction.

Experience

Work history, roles, and key accomplishments

Hotel Manager / Front Desk & POS Support

Fancy Fries Hotel

Jan 2024 - Present (1 year 6 months)

Supervised hotel operations, staff, and customer interactions. Managed inventory using POS systems and ensured smooth service. Provided frontline tech support and guest experience coordination.

Inventory Management Customer Service

Personal Assistant – Digital Support

Freelance

Oct 2023 - Present (1 year 9 months)

Assisted digital entrepreneurs in organizing content and managing schedules. Created and launched Canva-based digital products. Provided online administrative support and email follow-up.

Content Organization Canva Administrative Support

Administrative, Marketing & Sales Assistant

Brookcrystal Enterprise

May 2023 - Present (2 years 2 months)

Managed schedules, marketing assets, and sales data. Maintained customer database and assisted with order tracking. Supported social media and product promotion initiatives.

Scheduling Marketing Sales Data Analysis Customer Relationship Management Social Media Marketing

Coding & Robotics Teacher

Mindhub

Apr 2023 - Present (2 years 3 months)

Instructed children (6–13 years) on basic coding principles. Adapted tech content to be accessible and engaging.

Coding Robotics Curriculum Development Teaching Educational Technology

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Diploma, Information Technology

Completed a Diploma in Information Technology, gaining foundational knowledge in IT principles and applications. Developed practical skills relevant to various technology-driven roles.

ALX Africa

Certificate, Virtual Assistant

Obtained a Virtual Assistant Certificate from ALX Africa, focusing on essential skills for virtual administrative and digital support roles. This certification enhanced capabilities in remote work environments.

Cisco Academy

Certificate, Networking and IT Support

Completed certifications in Cisco CCNP and CompTIA A+ at Cisco Academy, acquiring advanced networking and IT support skills. This training provided a strong foundation in computer hardware, software, and network administration.