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Fay User

@fayuser

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Results-driven virtual assistant with expertise in digital administration.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my skills in digital administration and customer service while fostering a collaborative and growth-oriented work environment.

I am a results-driven professional with a strong foundation in Front Office Operations, complemented by advanced skills in Virtual Assistance and Digital Marketing. My experience includes streamlining communications, managing digital campaigns, and handling complex administrative tasks to boost operational efficiency and significantly enhance client engagement for businesses.

As a Freelance Digital & Web Assistant, I designed and managed a user-friendly WordPress website for Care Nest, enhancing their online presence through engaging content and effective communication. My role involved organizing digital marketing materials and developing visuals using Canva, showcasing my ability to blend creativity with technical skills.

In my previous positions as a Front Office Assistant at Movenpick Hotel and a Front Office Trainee at Mercure/Pullman Upperhill Hotel, I honed my customer service skills, managed guest check-ins/outs, and coordinated reservations efficiently. I am committed to delivering exceptional service and maintaining a professional demeanor in all interactions.

Experience

Work history, roles, and key accomplishments

Digital & Web Assistant

Care Nest

Jan 2025 - Present (6 months)

Designed and managed the company's WordPress website, ensuring a user-friendly experience. Created and edited engaging website content and blog articles to enhance online presence. Handled email inquiries and managed online client communication efficiently.

WordPress HTML CSS Canva Digital Marketing Content Writing

Front Office Trainee

Mercure/Pullman Upperhill Hotel

Oct 2024 - Present (9 months)

Supported the front office team with administrative tasks and guest services. Managed online reservations and scheduling, ensuring operational efficiency. Maintained precise records, prepared reports, and assisted with front desk operations.

Reserving Scheduling Record keeping Guest Service Communication Administrative Support

Front Office Assistant

Movenpick Hotel & Residences

Oct 2022 - Present (2 years 9 months)

Managed seamless guest check-ins/outs and front desk operations using Opera PMS. Coordinated reservations and schedules, optimizing room occupancy and guest satisfaction. Handled client communication across various platforms, including phone, email, and online channels.

Opera PMS Customer Service Administrative Support Communication Record keeping

Education

Degrees, certifications, and relevant coursework

Inceptor Institute Of Technologies

Certificate, Digital Marketing, Web & Software Development

Activities and societies: Digital Communication, Web Design & Development (HTML, CSS, WordPress), Software Development Basics, Search Engine Optimization & Search Engine Marketing, Google Analytics, Social Media Management, Email Marketing, Content Creation

Completed a comprehensive program covering digital communication, web design, and software development basics. Gained proficiency in SEO, SEM, Google Analytics, social media management, email marketing, and content creation.

Kenya Utalii College

Certificate, Front Office Operations

Activities and societies: Guest Service Excellence, Reservations & Front Desk Management, Front Office Accounting, Administrative & Operational Support

Studied guest service excellence, reservations, and front desk management. Acquired skills in front office accounting and administrative and operational support.