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Walty User

@waltyuser

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Experienced EDI specialist with a strong background in software support.

Romania

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What I'm looking for

I am seeking a role that allows me to leverage my EDI expertise while fostering a collaborative and innovative work environment.

I am an EDI specialist with extensive experience in implementing and optimizing complex scenarios, particularly in SAP PI/PO environments. Currently, I work at MHP Porsche, where I focus on EDI configuration and onboarding new suppliers. My role involves daily monitoring of EDI message flows and ensuring seamless communication protocols.

Previously, I honed my skills at Inposia, where I built EDI transaction mappings and worked with various EDI document types. My journey began at A TOSS Software AG, where I provided software support and resolved technical issues. My experience at Microsoft further strengthened my ability to assist clients with software applications and licensing problems.

Experience

Work history, roles, and key accomplishments

Current

EDI Consultant

Current

MHP Porsche

Sep 2022 - Present (2 years 9 months)

Implemented complex EDI scenarios and optimized existing ones, proposing changes to customers. Reviewed mappings for errors and configured EDI settings for new suppliers in SAP PI. Monitored daily EDI message flow and completed CPI training/certification.

EDI Monitoring

EDI Developer

Inposia

Mar 2021 - Sep 2022 (1 year 6 months)

Built EDI transaction mappings and set up efficient workflows for various business processes. Worked extensively with diverse EDI document types including SAP IDOC, EDIFACT, ANSI X12, VDA, and CSV. Developed, implemented, and monitored EDI solutions to ensure seamless data exchange.

EDI EDIFACT X12 VDA CSV Workflow Management Implementation

Software Support Specialist

A TOSS SoftwareAG

Apr 2017 - Mar 2021 (3 years 11 months)

Resolved software conflicts and usability problems, providing essential updates and security patches. Managed projects from initial installation and testing through to user training and final roll-out. Filed comprehensive reports on product issues, researched technical challenges, and guided customers through effective solutions.

Troubleshooting Technical Support User Training Project Management Customer Service

Office Core DE Support Engineer

Microsoft

Jan 2016 - Dec 2017 (1 year 11 months)

Provided comprehensive support for all Microsoft Office applications, including Word, Excel, Visio, and Project. Assisted with activation and licensing issues as part of the Office Client Activation & Deployment (OCAD) team. Offered support for Office subscription problems as a member of the OSUB team.

Microsoft Office MS Word MS Excel MS Visio Microsoft Project Technical Support Licensing Customer Service Office 365

2nd Level Support Specialist

Bosch Service Solution

Jan 2013 - Jan 2016 (3 years)

Provided 2nd level support for web applications, resolving Webex and Bosch inside Portal issues. Acted as a technical advisor for 1st level agents, resolving complex VoIP and software-related problems. Trained new 1st level agents and managed customer rights.

Web Applications VoIP Troubleshooting Technical Advisor Training Ticketing Systems Customer Service Webex

Helpdesk Support Agent

Bosch Service Solution

Apr 2012 - Dec 2013 (1 year 8 months)

Started as a technical agent, offering support for various IT problems including Office, Firefox, and OS issues. Customized issues in a ticketing system and resolved problems directly or routed them to 2nd level support.

IT Support Ticketing Systems Customer Service Support Problem Solving

Education

Degrees, certifications, and relevant coursework

Ioan Slavici University

Unknown, Computer Science

Studied Computer Science at Ioan Slavici University in Timisoara, Romania. The curriculum likely covered fundamental concepts and advanced topics in the field.