hanna csutak

• Act as the primary interface and coordination point between business stakeholders and external SAP consultants at NTT Data, ensuring alignment of requirements and solutions
• Take ownership of ERP change lifecycle activities, including incident management and enhancement requests via Salesforce
• Contribute to SAP service transition from SAP ABS to NTT Data, supporting continuity and post-migrat

• Act as the primary bridge between business stakeholders and external SAP consultants, translating operational needs into scalable technical solutions
• Performed hands-on testing of SAP system changes, executing test cases and documenting results for review
• Supported communication with SAP consultants at NTT Data by providing functional feedback and clarifying business requirements
• Participa

• Ensured accurate and timely processing of operational cases (order delivery issues, returns, cancellations, invoicing) using SAP and Salesforce
• Analyzed operational data and identified recurring issues, contributing to process improvements and increased efficiency
• Acted as a key support contact for Operations, Logistics Service Providers, and Sales teams
• Delivered training and onboarding s

Process associate – CWT, Samsung account
• Examine claims documents received;
• Examine documents to settle any required adjustments;
• Review client inquiries regarding open billing invoices, research statements from ceding companies and broker;
• Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-

Customer Support Agent
• Provided customer and technical support across order management and payment inquiries
• Managed customer relationships and post-sale interactions
• Handled escalations and ensured timely resolution of issues