Erzsebet Horvath
@erzsebethorvath
Experienced application support and service coordinator skilled in SAP, PLM, and customer-facing operations.
RomaniaWhat I'm looking for
I am an energetic, committed application specialist and service coordinator with experience supporting PLM and internal applications, coordinating field service activities, and managing customer-facing operations across Switzerland and Romania.
I have driven service assignment planning, expense handling in SAP Concur, invoicing, order management, 2nd-level ticket handling, and workflow troubleshooting using tools such as SAP, ServiceNow, Jira, and PLM systems.
I communicate fluently in Hungarian, Romanian and English, hold a Bachelor in PR & Communication Sciences, an ECDL certificate and a German language diploma (DSD C1), and I seek roles where I can combine technical support, service coordination and process improvement.
Experience
Work history, roles, and key accomplishments
Coordinator Field Service
Packsys Global
Nov 2024 - Sep 2025 (10 months)
Planned and coordinated service assignments and visits for mechanical and software engineers, managed expense approvals in SAP Concur, prepared customer and third-party invoicing, and created price estimations while contributing to inter-company process improvements.
National Transportation Administration
Schöni Transport
Dec 2022 - Aug 2024 (1 year 8 months)
Managed orders, coordinated imports and planning, and provided customer care and administrative support to maintain operational flow and client satisfaction.
Application Specialist
Siemens
Jun 2019 - Nov 2022 (3 years 5 months)
Supported internal applications including PLM, managed workflows and 2nd-level ticket handling, and performed troubleshooting to ensure application reliability and user support.
Handled back-office and call center duties, maintained customer data, and supported sales and compliance processes to improve service quality and accuracy.
Education
Degrees, certifications, and relevant coursework
Babeș-Bolyai University
Bachelor, Public Relations and Communication Sciences
2016 - 2019
Completed a Bachelor's degree in Public Relations and Communication Sciences at Babeș-Bolyai University in Cluj Napoca from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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