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Robert Mihail Micu

@robertmihailmicu

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Senior Oracle E-Business Suite Support Engineer specializing in mission-critical production troubleshooting.

Romania

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What I'm looking for

I want a customer-focused team where I can lead L2/L3 troubleshooting for Oracle EBS and databases, automate operational tasks, and drive reliability and performance improvements while using ITIL practices and continuous improvement.

I’m a Senior Support Engineer with 13+ years supporting mission-critical enterprise production environments. I focus on Oracle Database administration and Oracle E-Business Suite operations, with a strong track record in reliability, scalability, and availability.

In my current EBS Senior Technical Support Engineer role, I deliver advanced L2/L3 troubleshooting across the application tier, Oracle Database, Oracle Fusion Middleware, and Linux (Oracle Linux and Red Hat Enterprise Linux). I administer large-scale Oracle EBS environments—handling installations, environment provisioning, cloning, upgrades, and post-install configuration following Oracle best practices.

I’m also deeply hands-on with performance and incident resolution: SQL performance tuning, Unix/Linux log and trace analysis, root cause investigation, and maintenance activities such as database patching, Online Patching (ADOP), AutoConfig, and Oracle Applications Manager (OAM). I’ve supported migrations using Oracle Data Pump and Cross-Platform Transportable Tablespaces to maintain data integrity and minimize service disruption.

I combine DevOps-minded automation and cloud exposure (OCI, Microsoft Azure, AWS) with Kubernetes and Red Hat OpenShift to improve operational efficiency. I thrive in ITIL-aligned, customer-focused environments—leading critical bridge calls, improving service quality with knowledge articles, and continuously driving operational excellence through clear communication and collaboration.

Experience

Work history, roles, and key accomplishments

Current

EBS Senior Technical Support Engineer

Current

Oracle

Dec 2020 - Present (5 years 8 months)

Provided advanced L2/L3 technical support for Oracle E-Business Suite, troubleshooting the application tier, Oracle Database, Oracle Fusion Middleware, and Linux environments. Managed EBS/Oracle Database installations, cloning, upgrades, patching (including ADOP), migrations, incident resolution, and ITIL-aligned RCA.

Oracle Database Oracle Fusion Oracle Linux Red Hat Enterprise Linux Autoconfig SQL Pl SQL Shell Scripting Cross Platform Transportable Tablespaces Data Masking Incident resolution ITIL Knowledge Management Technical Documentation Kubernetes Oracle Cloud Infrastructure (OCI)AWS ERP

IT Business Analyst

Toyota Romania

Aug 2018 - Aug 2020 (2 years)

Supported Toyota partners and internal IT departments by handling incidents/problems and participating in projects for system adjustments and operational process optimization. Contributed to a SAP implementation and created technical documentation and business requirements for implemented applications.

SAP Wombat INFOMEDIA Microcat Data Warehouse SSIS Talend SysAid ServiceNow Jira Project Management Lean Manufacturing Process Engineering Lean Six Sigma Process Improvement Process Flow IT documentation

DBA SQL Server & Software Admin

AIS Clinics & Hospital

Apr 2016 - Jul 2018 (2 years 3 months)

Managed Microsoft SQL Server databases, including integrity and security support, and performed backup/restore and availability planning. Provided technical support and development for healthcare-related software applications and equipment support.

Microsoft SQL Server Database Administration Backup Data Integrity Database Security Qlikview Charisma ERP Charisma HCM

Key Account Manager - HO

Setrio

Sep 2014 - Sep 2015 (1 year)

Maintained relationships with key clients and provided specifications for application development based on legislative and client requirements. Coordinated delivery of documents and provided prompt technical support.

Microsoft SQL Server Port Forwarding Database Administration

TeamLeader HO - Technical Support

Setrio

Mar 2013 - Sep 2014 (1 year 6 months)

Coordinated a HO consultant team for technical support to special customers. Triaged and fixed issues directly in client databases via SQL (under programming supervision), created tips and tricks documentation, and supported implementations through field trips.

Microsoft SQL Server Internet SQL Database Administration Teamwork

HeadOffice Technical Support

Setrio

Sep 2012 - Mar 2013 (6 months)

Provided technical support by telephone, via remote internet connection, and on-site for Setrio products. Supported database administration activities including backup and restoration.

Microsoft SQL Server Port Forwarding Microsoft Word Database Administration Backup

Suport Tehnic LVL1

Setrio

Feb 2011 - Sep 2012 (1 year 7 months)

Provided Level 1 telephonic technical support for Setrio Soft products via remote internet connection. Conducted remote administration and participated in change management and problem solving activities for customers.