Open to opportunities

Lawrence Kinuthia

@lawrencekinuthia

Message

Customer-focused guest relations and marketing professional driving retention.

Kenya

Message

What I'm looking for

I seek client-facing roles combining guest relations and digital engagement where I can improve retention, train teams, and use CRM insights to drive growth.

I am a results-driven customer service and marketing professional with over three years of experience in guest relations, client communication, and digital engagement within hospitality and retail.

I have a track record of delivering exceptional service, resolving complex issues, and training teams to elevate VIP client experiences and overall service standards.

I leverage CRM systems, social media, and data-driven insights to optimize workflows, reduce churn, and increase satisfaction through targeted campaigns and proactive retention initiatives.

I am fluent in English and Swahili and hold a BSc in Hotels and Hospitality Management; I pursue roles where I can combine client-facing excellence with digital engagement to drive measurable results.

Experience

Work history, roles, and key accomplishments

Guest Relations Officer

Stock Creations Enterprises Limited

Apr 2022 - Dec 2024 (2 years 8 months)

Delivered top-tier guest service and resolved inquiries to boost retention and positive feedback; trained staff in VIP client service, improving team performance and service standards.

Guest Relations Customer Service CRM Staff Training VIP Service Customer Retention Workflow Optimization

Marketing Coordinator

Stock Creations Enterprises Limited

Apr 2021 - Mar 2022 (11 months)

Optimized digital engagement and retention strategies, increasing customer satisfaction by 12% and reducing churn by 15% through data-driven campaigns and workflow improvements.

Digital Marketing Social Media Management CRM Campaign Optimization Customer Retention Data Analysis Response Time Optimization

Corporate Sales Executive

Institute of Advanced Technology

Apr 2019 - Mar 2020 (11 months)

Managed B2B sales and client acquisition using consultative selling, lead generation, and training to grow corporate relationships and product knowledge.