Lawrence Kinuthia
@lawrencekinuthia
Customer-focused guest relations and marketing professional driving retention.
What I'm looking for
I am a results-driven customer service and marketing professional with over three years of experience in guest relations, client communication, and digital engagement within hospitality and retail.
I have a track record of delivering exceptional service, resolving complex issues, and training teams to elevate VIP client experiences and overall service standards.
I leverage CRM systems, social media, and data-driven insights to optimize workflows, reduce churn, and increase satisfaction through targeted campaigns and proactive retention initiatives.
I am fluent in English and Swahili and hold a BSc in Hotels and Hospitality Management; I pursue roles where I can combine client-facing excellence with digital engagement to drive measurable results.
Experience
Work history, roles, and key accomplishments
Guest Relations Officer
Stock Creations Enterprises Limited
Apr 2022 - Dec 2024 (2 years 8 months)
Delivered top-tier guest service and resolved inquiries to boost retention and positive feedback; trained staff in VIP client service, improving team performance and service standards.
Marketing Coordinator
Stock Creations Enterprises Limited
Apr 2021 - Mar 2022 (11 months)
Optimized digital engagement and retention strategies, increasing customer satisfaction by 12% and reducing churn by 15% through data-driven campaigns and workflow improvements.
Corporate Sales Executive
Institute of Advanced Technology
Apr 2019 - Mar 2020 (11 months)
Managed B2B sales and client acquisition using consultative selling, lead generation, and training to grow corporate relationships and product knowledge.
Education
Degrees, certifications, and relevant coursework
Karatina University
Bachelor of Science, Hotels and Hospitality Management
2014 - 2018
Grade: Second Class Honors, Upper Division
Bachelor of Science in Hotels and Hospitality Management (Second Class Honors, Upper Division) completed at Karatina University.
Starehe Boys Centre and School
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2013
Completed the Kenya Certificate of Secondary Education at Starehe Boys Centre and School.
Availability
Location
Authorized to work in
Job categories
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