Walter Mghanga
@waltermghanga
Results-oriented Growth Specialist with expertise in digital marketing.
What I'm looking for
I am a results-oriented Growth Specialist with extensive experience across various industries, including education, entertainment, advertising, and FMCG. My proven track record in enhancing customer satisfaction and driving revenue growth has been instrumental in my career. I am committed to leveraging strategic insights and digital tools to fuel business success.
In my recent role as a Freelance Digital Growth Consultant, I successfully grew client social media communities by over 100% within three months and implemented targeted email marketing campaigns that achieved a consistent client acquisition rate of 30%. My experience at Kyosk Digital Services allowed me to generate over Ksh 10 million monthly in revenue by onboarding over 1,000 retail shops, showcasing my ability to drive significant business results.
Experience
Work history, roles, and key accomplishments
Digital Growth Consultant
Freelance
Jan 2024 - Present (1 year 5 months)
As a Freelance Digital Growth Consultant, I successfully grew client social media communities by over 100% and implemented targeted email marketing campaigns achieving a 30% client acquisition rate. I utilized Google Analytics for ad performance optimization and managed e-commerce shops effectively.
Sales and Customer Support Specialist
Kyosk Digital Services
Jul 2021 - Jan 2024 (2 years 6 months)
In my role at Kyosk Digital Services, I generated over Ksh 10 million monthly in revenue by onboarding over 1,000 retail shops. I leveraged personalized support and upselling strategies while efficiently managing customer inquiries through call center software.
Customer Service Executive
Ricasi Consultancy Limited
Jan 2019 - Jul 2021 (2 years 6 months)
As a Customer Service Executive, I surpassed a Ksh 1 million monthly revenue target through proactive outreach, which led to increased client engagement and platform listings.
Data Entry Clerk
Cloud Factory
Aug 2015 - Jan 2019 (3 years 5 months)
In my position as a Data Entry Clerk, I processed and validated over 300 daily entries of financial records, consistently exceeding productivity targets while ensuring data accuracy and maintaining organized records.
Education
Degrees, certifications, and relevant coursework
Egerton University
Bachelor of Business Administration, Business Administration
2006 - 2010
Completed a Bachelor of Business Administration, focusing on various aspects of business management and administration, which provided a solid foundation for a career in growth and digital marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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