At DNATA -EMIRATES GROUP, I handled baggage service, including lost, delayed and damaged baggage claims, PIR reports, and coordination of baggage delivery to passengers.
As a Passenger Service Agent at Dnata Terminal 1-EMIRATES GROUP, I checked in passengers, issued boarding passes, handled reservations and rebooking, and supported passengers during flight disruptions.
At Emirates Airline, I worked as a Travel Agent handling passenger check-in, ticketing, rebooking, and travel-document checks. I used airline systems including Amadeus, Altea, and Sabre.
As Call Center Supervisor at American University In the Emirates, I trained and monitored representatives, helped address operational issues, and prepared reports to support call center goals.
