Open to opportunities

Wakita Hudson

@wakitahudson

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Experienced customer service and medical administrative professional with 20+ years.

United States

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What I'm looking for

I am seeking a customer-facing or medical administrative role where I can apply my 20+ years of experience, strong organizational skills, and patient-focused service to improve operations and client satisfaction.

I am a productive, versatile, and disciplined customer service and administrative professional with over 20 years of experience supporting healthcare and service-industry operations.

I have demonstrated strengths in medical administration, office management, records management, and client relations, and I am recognized for organizational excellence, problem-solving, and strong multitasking ability.

My recent roles include Patient Care Advisor responsibilities such as patient enrollment, prescription coverage, billing and program renewals, as well as frontline customer service roles handling intake, scheduling, and patient support.

I am proficient with Microsoft Office, data entry, report writing, and fast typing (70 WPM), and I bring a high level of confidentiality, regulatory compliance awareness, and a service-oriented leadership approach.

Experience

Work history, roles, and key accomplishments

Patient Care Advisor

V XI Global Solutions

Nov 2022 - Sep 2025 (2 years 10 months)

Managed patient enrollment, eligibility verification, prescription coverage and fulfillment, and billing processes to ensure continuity of care and program renewals. Streamlined enrollment and payment workflows to reduce processing delays.

Billing Customer Service Patient Support Medical Administration

Customer Service Advisor

Jiffy Lube

Mar 2018 - Aug 2021 (3 years 5 months)

Entered customer and vehicle data, guided customers through service processes, and resolved service inquiries to deliver consistent face-to-face customer service. Improved service flow and communication between customers and technicians.

Customer Service Data Entry Scheduling Client Relations Microsoft Office Conflict Resolution

Customer Service & Shipping

ProActive Medical Diagnostics, Inc.

Mar 2014 - Jan 2017 (2 years 10 months)

Recorded patient histories and diagnostics, scheduled appointments, assisted with patient intake, and managed admissions, discharges, and medical records with confidentiality and regulatory compliance. Maintained accurate record-keeping and supported clinical operations.

Medical Records Management Patient Intake Scheduling Data Entry Customer Service