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VSW User

@vswuser

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Experienced professional in relationship management and technical consulting.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my relationship management skills and technical expertise while fostering a collaborative and innovative work environment.

As a seasoned professional with a strong background in relationship management and customer engagement, I excel at identifying challenges and delivering tailored solutions that foster long-term partnerships. My expertise in technical consulting allows me to bridge the gap between client needs and business goals, ensuring that both are aligned for mutual success.

In my current role as Strategy and Community Engagement Lead at Nucleate, I lead recruitment efforts for a startup accelerator program and coordinate workshops that achieve high participant satisfaction. My previous experience as a Senior Optimization Consultant at N-SIDE LLC enabled me to drive significant savings and enhance platform adoption through optimized workflows. I am passionate about leveraging data-driven insights to improve processes and deliver value to clients.

Experience

Work history, roles, and key accomplishments

Current

Strategy and Engagement Lead

Current

Nucleate

Mar 2023 - Present (2 years 2 months)

Leading recruitment efforts for a startup accelerator program, coordinating workshops, enhancing brand visibility through social media, and automating workflows for participant tracking.

social media engagement Recruitment Workshop Coordination Content Creation Workflow Automation

Senior Consultant, Customer Success & Implementation

N-SIDE LLC

Mar 2022 - Sep 2024 (2 years 6 months)

Led a team in B2B SaaS onboarding and customer training, developed resource libraries, and collaborated with top pharma companies to optimize workflows and enhance product offerings.

B2B SaaS Onboarding Customer Training Resource Development Workflow Optimization

Senior Implementation Consultant

Technet UC

Oct 2019 - Mar 2022 (2 years 5 months)

Led SaaS migrations and customer success strategies for Microsoft Teams and Office365, translating technical requirements into business solutions and facilitating training sessions.

SaaS Migration API Integration Customer Success Strategies Technical Solutions Training Facilitation

Implementation & Training Specialist

Biogen

Sep 2019 - Dec 2020 (1 year 3 months)

Supported tech assessments and vendor selection, assisted in data migration, and delivered workshops globally to drive technology adoption and compliance.

technology adoption Tech Assessments Data Migration Workshop Delivery Compliance Training

Sr. Scrum Master- SDLC Governance

State Street

Jan 2019 - Oct 2019 (9 months)

Drove Agile adoption across teams, defined quality control frameworks, optimized Jira dashboards, and led Agile ceremonies to enhance product delivery and team performance.

Agile Methodologies Quality Control Jira Optimization Team Leadership Continuous Improvement